rosewell review for Judge.me Product Reviews App

Feb. 18, 2025

The lack of adaption for businesses is not only disappointing, it's insane. I'm so confused at the thousands of positive reviews here. After reaching out to support as to why it's required that someone leaves; - A title for the review - Their full name - Their review - Their email And explaining that it's more important to capture reviews than make it a multi-step process (friction heavy) for someone to leave a review, here's the "response" from Andrew: ––––––– "Our logic dictates that without an email, we are unable to send a confirmation email after a review has been submitted on our website." Firstly, it's not your website. It's ours. Judge.Me should not have access to our customers data, and nor should they dictate how their customers operate their own eComm sites. ––––––– "This is necessary in order to verify the authenticity of the review. As our website does not have any restrictions on who can leave a review, the verified badge is crucial in ensuring the credibility of the reviews." Again, Judge.Me does not get to dictate how we verify reviews. Businesses have their own processes (i.e. tracked emails, using our own email apps). ––––––– "Therefore, we kindly request that an email be provided in order to proceed with the review process." Yet again, Judge.Me does not get to force OUR customers on OUR websites to provide information a) we ALREADY HAVE and b) adds time to leaving a CRITICAL review. Uninstalled. EDIT/UPDATE: They asked me to continue a conversation to see what "solution" they copy/pasted information from their terms and conditions/compliance. So, rather than actually trying to help, they intentionally wasted more of my time and treated our small team like idiots.