Expressive DeZien review for Judge.me Product Reviews App

June 22, 2025

FROM FRUSTRATION TO FULL RESOLUTION — BECAUSE OF NOAH From "zero stars if I could" to "where's the 10-star button?!" UPDATED REVIEW: After posting the (very honest) review below, I was ready to walk away from Judge.me completely. I left that review so YOU the seller can see the drastic transformation and so the powers that be can see the Value of Excellent Customer service. I’d spent hours trying to make the app work. The videos were confusing, support was unreachable, and the video if you know you know, and I was genuinely heartbroken over how much time I’d lost. And then came Noah. Noah didn’t just respond — they rescued the situation. With patience, warmth, and a level of professionalism that’s rare these days, Noah fixed everything: Reviews assigned to the right products Widgets styled and showing up beautifully My imported reviews verified and displayed My Review Medal activated all in real time And here’s the kicker: Noah did all of this on a site that isn’t even live yet. I’m in the middle of a full-scale Shopify rebuild a complete storefront overhaul and they still took the time to get it right. That’s the kind of dedication you don’t see every day. Noah made me feel seen, heard, and genuinely supported. This wasn’t a copy-paste “how can I help?” moment this was real customer care, backed by real skill and heart. I told Noah I was ready to give up. But they didn’t just fix a technical problem they reminded me why I’m doing this in the first place. Because someone out there still cares enough to do the job right. If you’re struggling with Judge.me, don’t give up. And if you ever get Noah in support, you’ve already won. Judge.me PLEASE let Noah lead your next tutorial. They understand the customer journey better than anyone I’ve seen. They turned one of the worst app experiences I’ve had into one of the best. From "zero stars if I could" to "where's the 10-star button?!" Thank you, Noah. You didn’t just save my store you restored my faith in this entire platform. ORIGINAL POST- Incredibly frustrating experience. I have spent over 8 hours trying to get Judge.me to work. Your support claims to be 24/7 it’s not (or if it is, it’s buried so deep I couldn’t find it when I needed it most). I tried watching the "10-minute tutorial" the first thing the narrator says is “over the next 15 minutes,” but the video is actually 8 minutes long. That’s not just confusing it breaks trust right away. And let’s not even start on the funereal background music. The video and onboarding are created from Judge.me’s point of view, not the user's. I just wanted to import my reviews and display them on my product page — something that should be simple, but was anything but. The UI lacks clear steps, the documentation assumes you already know how the platform works, and there’s zero in-context help. If your app is going to market itself as beginner-friendly, it needs to deliver actual step-by-step onboarding, accessible support, and clear, user-centered design. As it stands, this has been one of the most exhausting app experiences I’ve had on Shopify. AND when you go to the website Judge.me it says Customer support 24/7 expert support, 5* rated IT IS A DEAD LINK!!!