NUMA review for Judge.me Product Reviews App
Aug. 31, 2025
A Disappointing and Frustrating Experience. I encountered several bothersome bugs in the template editor. The most frustrating issue is the what you see is not what you get problem, where the live email does not always match the preview in the editor. This makes it impossible to trust the tool, forcing you to constantly send test emails to verify every change. Additionally, the customer-facing flow is broken and cannot be fixed. For example, the review page mixes my chosen language with English, and there is no way to edit or correct this. The lack of proper language support is a major flaw. Finally, the support was mediocre. I lost my patience after a few hours of trying to get help, and I don't feel they will provide a timely solution. Due to these unresolved issues, I am looking for an alternative.
Thank you for sharing your detailed feedback, and we’re truly sorry for the frustrations you experienced with the template editor and language settings. We understand how important it is for the preview to match the live email and for the customer-facing flow to work seamlessly in your chosen language. We’ve already reached out privately to address the issues you mentioned. In particular, switching from the Smart template to a Custom template provides much more control over formatting and language, and avoids the limitations you ran into. Our team also offered extended support to help set this up if you decide to give us another try. We appreciate you taking the time to point out these pain points, it helps us improve both our product and support. We’re committed to making the experience smoother and more reliable, and we hope to have the opportunity to regain your trust.
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