Ballavimus review for Judge.me Product Reviews App

I have been trying out your product to see if I wanted to buy a premium paid version. I just hand wrote 40 emails to existing customers asking for reviews. I used the link invitation that goes to my own website as it's higher trust for my customers. A few of them have just reported the link doesn't work. I've tried it and it doesn't consistently for me either. I have lost the chance of good reviews and look incompetent in front of my customers. I'd like you to fix this or I'll go to another app. Your own internal submit review button doesn't work. Absurd!!!