Hartwell review for Judge.me Product Reviews App
March 27, 2026
We installed Judge.me to start collecting customer reviews, but immediately ran into critical issues with the core functionality. Review request emails were routing through their tracking domain (sgrlink.judge.me), which triggered a browser security warning ("Your connection is not private"). This blocks customers from leaving reviews. Even after switching to in-store review forms, the issue persisted for manual review requests. Support repeatedly focused on unrelated topics (DKIM, email setup, UI navigation) instead of addressing the actual problem: broken links in customer-facing emails. We spent significant time testing, documenting, and explaining the issue, but did not receive a concrete fix. Since review collection is the main purpose of the app, this made it unusable for us. Uninstalled.
We’re truly sorry for the experience you had, especially since this affected the core function of collecting reviews. We completely understand how critical it is for review links to work reliably, and how frustrating it must have been to encounter blocking issues despite your efforts to test and troubleshoot. We’ve followed up with you privately and carefully reviewed your case. While we were not able to reproduce the issue on our side, we acknowledge that we should have handled the investigation more effectively and provided clearer direction during your testing process. Your feedback has been shared with our technical team to further review how tracking links behave across different environments and ensure a more robust experience. We respect your decision and truly appreciate the time you took to document and explain the issue, it helps us improve.
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