Ant Design review for Judge.me Product Reviews App

Since last month, their system has been malfunctioning. I selected the option to send review invitation emails only after an order is marked as delivered. However, they sent those review invitations before the packages were actually delivered. As a result, my store received a large number of negative reviews from customers. What is even more unprofessional is that when I contacted them and asked their technical team to fix the issue, they even got my store address wrong. If this happens again, I do not think I will continue using them. This is an extremely unprofessional company.