Ant Design review for Judge.me Product Reviews App
April 7, 2026
Since last month, their system has been malfunctioning. I selected the option to send review invitation emails only after an order is marked as delivered. However, they sent those review invitations before the packages were actually delivered. As a result, my store received a large number of negative reviews from customers. What is even more unprofessional is that when I contacted them and asked their technical team to fix the issue, they even got my store address wrong. If this happens again, I do not think I will continue using them. This is an extremely unprofessional company.
We’re truly sorry to hear about this experience, especially given the impact it had on your store and customer reviews. We completely understand how important it is that review requests are sent at the right time, and how frustrating it must have been to see them go out earlier than expected. We investigated your case and reached out multiple times to continue troubleshooting with you. In some situations, the timing of review requests depends on the delivery status updates we receive, and if those are triggered earlier than expected, it can cause invitations to be sent sooner than intended. That said, we fully understand the impact this had on your business and we’re very sorry for it. We also apologize for the confusion around the collaborator request, that was not handled clearly on our side. If you’re open to it, we’d still really like to work with you to review the setup and make sure this behaves correctly moving forward.
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