dc body bar review for Judge.me Product Reviews App

Oct. 16, 2022

The app was easy to set up and so far flows well with Shopify platform. Customer service was excellent helping me with my specific questions and resolved them very well. My only suggestion would be to gather some data about customers choosing the star rating and mixing up 1 and 5. We have had some customers communicate that they mixed up the rating because they found the layout of the stars to be confusing. I know this is a choice of the business owner but I frankly wasn’t sure which to choose because they were both not great. Would like to suggest that you present the choices like this: 5 ⭐️⭐️⭐️⭐️⭐️ 4 ⭐️⭐️⭐️⭐️ 3 ⭐️⭐️⭐️ 2 ⭐️⭐️ 1 ⭐️ Much easier visual. Says the customer can go back to email and fix it but they weren’t able to so it’s highly disappointing when the written comment is highly complimentary but the star rating is off. I understand that you can’t control someone pressing buttons but your star ratings and visuals/graphic choices are not clear. They look like a number line not a rating scale. Other than that issue, I am highly satisfied.