Junip ‑ Product Reviews

Sept. 12, 2023

The Junip platform and customer service have completely amazed me. Previously we used a larger company (who shall not be named), that was triple the price and promised the world, however, their customer service was non-existent. Stuart and Malvina have been incredibly helpful in not only the setup of our new platform but have already initiated the Google syndication process and our platform is now collecting 3x the reviews DAILY than it did with the other platform. As a company, social proof is everything and the Junip platform makes it easy for customers to upload photo/video in their reviews as quantifiable UGC on your product pages!

Sept. 11, 2023

Exactly what you are looking for in a great Shopify app -- does exactly as advertised (and more) along with top notch customer service to ensure super easy implementation. So glad we switched reviews providers to Junip.

Sept. 5, 2023

This is great! I'd just like to be able to choose the order of reviews for my homepage rather than just leading with the newest one first, as it is not good to get a 3* review as the leading review on a carousel when there are loads of 5* reviews. In fact this kills sales, so I end up having to reject reviews even though I really don't want to have to do this! Maybe a "pin" function would be good so the first 8 or 10 reviews can be chosen?

Aug. 29, 2023

We switched to Junip after briefly trying out Yotpo for our new Shopify build. Love how easy it is to use, the beautiful UI, that it's hyper focused on reviews and UGC—and the incredibly helpful customer support team

Aug. 22, 2023

Junip is marvelous. Very easy to install and get set up, and the back end is very intuitive. It looks great on our site, and the experience for people leaving reviews is very smooth. I highly recommend migrating to Junip if you're not happy with your current reviews provider. Very affordable, and frankly it functions way better than other review platforms I've used. It's rare in my experience for a Shopify app to work this well right out of the box. And their customer support is beyond stellar. Great work team, keep it up!

Oct. 10, 2023

Junip is a 5-star review platform. Over many years, we had previously used Reviews.io, Stamped.io, Shopper Approved and Yotpo. We switched to Junip in 2022 partly because of the DEEP, DEEP integration with Klaviyo, as well as the on-page widgets (display UGC/reviews on site). It is also a very lean app -- page speed is not a concern as it was with other apps. The few times we needed support team, they were fast and professional. Can't say that for the others. We've been with Junip now for almost a year and we are thrilled with the product, and the opt-in rate for the review survey exceeds all other apps we had used. 5-stars!

Aug. 21, 2023

I'm giving this app a lower review because it is missing something that is critical to my needs, not because the app is not good otherwise. It simply won't work for a store like mine. Functionality was good. But then we started getting complaints from customers who were worried about the way Junip was displaying their names on reviews. Junip is only able to display full first name and last initial. For customers with unique first names this was leading to concerns about being "outed" in a public forum. I reached out to Junip support to find out how to change the name display to first and last initial, a convention which is standard in other review apps. I was told that they were not willing to make changes to the way names display at this time. We are in a more sensitive market, and this makes the app unusable for us, and I believe other merchants may wish to know of this limitation prior to investing time and money setting up Junip.

Aug. 18, 2023

Junip is a great review app, their on site widgets, review interface and mobile friendliness really make it stand out from the rest of the apps out there. The free plan is great if you are just starting out. They also have live support available on their back-end admin side which is really helpful.

Aug. 14, 2023

Intuitive and fast for building social proof out the box! I was set up and integrated within no time and was able to push reviews based on customer order history. The emails generate an itemized list of products they have purchased and upon receiving a confirmed review, an incentive discount is sent. Clean UX and plays nice with our site thanks to our team at Baggy [who referred us!]

Aug. 7, 2023

I was a Yotpo user... Now - I'm not... Junip has given our small business the ability to affordably: 1. Ask for reviews 2. Reward our customers with a coupon for taking the time to leave a review 3. Beautifully display and share our reviews 4. Display well on Google with our awesome reviews I'm SOOO happy I switched. They made it seamless and easy to do so. Their customer service answers SO Fast, whereas Yotpo would take forever to resolve simple problems. If you're considering switching - Just Do It! :)

Aug. 4, 2023

We have been using another review app since we started and over time the app got more expensive and metrics related to reviews have been subpar. Been meaning to switch to a different review app but it's been on the back burner because of the amount of work that is required. However, Junip made it extremely easy to switch with their white glove onboarding support. Malvina in particular has been tremendously helpful to migrate from the old app and configure Junip to our specific needs. We could not have asked for a easier onboarding process, time will tell if Junip can deliver better performance but we are extremely confident in the team.

Aug. 1, 2023

Amazing experience! They onboard you so smoothly and get you up and running in no time! Highly recommend this app. Malvina and Marcus have been nothing but helpful and amazing!

Aug. 1, 2023

Junip has been great! The review collection process is seamless and the dashboard for merchants is very user friendly. The Junip team is also very helpful and easy to work with.

July 29, 2023

Really great app, too bad we cant translate the reviews templates to others langages than english! Could be a great add

July 25, 2023

Its SO easy to use compared to other review apps! And the customer service is AMAZING!! They helped me with a question on setting something up within a few minutes!

July 25, 2023

Pros: Simple app with clean UI (unlike yotpo and stamped), great support (whether you're a dev, or regular store owner) and their team is friendly. Integrated with Google snippets (a lot of apps don't). Cons: I'm not a big fan of order-based pricing so I hope in the future they get rid of this and price it based on features (much more reasonable).

July 20, 2023

Great app, simple to use and setup, and great service. Well priced too! Don't hesitate to install and test it out.

July 17, 2023

Very easy and intuitive to use! The support from the Junip team is extremely helpful and fast. Made our migration over from Yotpo seamless.

July 17, 2023

Easy to use and excellent product that has significantly increased our review collection compared to earlier times.

July 13, 2023

Quick, fast, easy and world-class customer support. We got onboarded by Marcus quickly and thoroughly. We couldn't be happier with Junip