MANIMAL review for Justuno ‑ Email & SMS Pop ups

Sept. 26, 2019

We came to this app after using OptinMonster, Wheelio and WooHoo. Our email marketing team recommended we try it. We had great success with the other apps, a very high 17% optin rate. We replicated the settings within JustUno and applied best practices. In 5 day we collected 5 emails! Down from 50+ daily with WooHoo. Something had to be wrong - so we contacted support. They said everything was setup to best practices.....which made no sense. The impressions that were shown in the analytics of JustUno did not match the amount of visitors to our website so there had to be something wrong with the settings. Nonetheless - support was no help. If you want to cancel your account - there is a button in your account profile but then it takes you to a whole page where they try to sell you on staying with them. At the bottom of the page you have to contact them. We did a chat and was greeted by a woman who said our settings were not optimal and that was why it did not work. When we asked for suggestions and an outline on how to optimize the settings she said she couldn't help us with that! So this woman told us duh, it's not working but then wouldn't explain why. It took many more lines to get her to cancel the account. This was a bad experience, we lost a lot of potential signups and had to spend a bunch of wasted time dealing with them. We don't care what any other reviews say - steer clear of this app, service and business. We would have been a long time customer but their service is horrible and their product is not easy enough for a high end email marketing agency to setup to be productive unlike many other apps available to do the same thing.....