Justuno ‑ Email & SMS Pop ups for Shopify

Justuno ‑ Email & SMS Pop ups

Email & SMS Pop-Ups For Lead Capture & Personalization

Rating

4.7

feedback

2,344

Reviews

chart

#351

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    10%
  • Less than a year
    50%
  • More than a year
    35%

Reviews Summary

JustUno has received mixed reviews from users. Positive aspects include the app's effectiveness in boosting conversions, the helpful and responsive customer service team, and the variety of features available for targeting website visitors. Users appreciate the support from account managers like Miranda and Brad, who offer valuable insights and assistance in setting up promotions. However, negative aspects highlighted by users include glitches in the app, difficulties in customizing pop-ups, and issues with saving changes. Some users also expressed dissatisfaction with the pricing and the experience with the sales team.

Highlights

Mixed reviews with positive feedback on conversion rates and customer service
Glitches and difficulties in customization
Pricing and sales team experience

Rating Breakdown

  • 5
    79% (1,861 ratings)
  • 4
    15% (346 ratings)
  • 3
    3% (64 ratings)
  • 2
    1% (14 ratings)
  • 1
    2% (58 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 6, 2024

Horrible experience. This app used to work for us, now it is super glitchy. It will take you hours to build anything custom and even once you get it right it doesn't save! So you do the work 4x over and waste the better chunk of your day. On top of that, once it is live, it keeps turning itself off for no reason. Which is terrible because I sent out an email and SMS promoting our Halloween promotion. Now customers are calling us complaining that they don't see a discount. I have to check it every 30 minutes to make sure it's still live! I will give credit to their support team. They have been responsive and as helpful as they can be, just the app itself is terrible. Don't waste your time or energy.

Using app

Over 2 years

Total reviews

1

Average rating

1.0

Developer Reply

We’re so sorry you experienced these glitches, it’s an issue that our team has since identified and corrected that was causing your pop-up to not save properly. As for the workflow turning off that was caused by a Shopify discount code being synced that wasn’t the right kind and ran out. We apologize for the extra effort this caused you and understand the frustration. If you’re willing to give us another chance, we’re happy to help you build another promotion.

5 / 5 Share

Oct. 10, 2024

JustUno has definitely been the game changer in helping our conversions rise. Miranda is an absolute delight to work with and always has great ideas to further grow our brand. Highly recommend!

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

May 25, 2024

Customer service with Brad was topnotch. He walked me through setting up my promotions and answered any questions I had. I'm a noob at this so I had a lot.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2024

I've been working with JustUno for a few years now. I really like working with Miranda from their team. She's my account rep and always brings a ton of great ideas to the table when we do our check-ins. They have a lot of features, so many options when it comes to targeting your website visitors, I simply don't have enough hours in my day to do them all but there' lots you can do with their app. Definitely worth trying if you are on the fence.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 14, 2024

Fantastic easy onboarding with Justuno, we got stuck right in and rolled campaigns out almost immediately! We were working with Kelsey and I can't recommend her enough - very supportive and informative.

Store

111SKIN

Using app

3 months

Total reviews

5

Average rating

5.0

All reviews

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