Justuno ‑ Email & SMS Pop ups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.7
feedback
2,345
chart
#329
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
53%
-
More than a year
32%
Reviews Summary
JustUno has received a mix of positive and negative reviews from users. On the positive side, many users have highlighted the app's effectiveness in lowering abandoned cart rates, driving additional revenue, and improving conversions. The customer service team, particularly individuals like Miranda and Brad, has been praised for being responsive, helpful, and knowledgeable. Users appreciate the ease of onboarding, the variety of features, and the seamless integration with Shopify. Additionally, the managed services option has been described as a game-changer, offering customizable platforms and additional functions that enhance marketing efforts. However, on the negative side, some users have experienced glitches, difficulties in customization, and issues with the app not saving changes. There have been complaints about the app turning off unexpectedly, causing inconvenience and affecting promotions negatively. Some users have also expressed frustration with the clunky interface and challenges in canceling subscriptions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 25, 2025
JustUno was very helpful in lowering our abandoned cart rate and driving additional revenue throughout the entire website flow. Miranda, my contact there was great. She was super responsive, and attentive and was able to fix every problem I encountered.
Nov. 6, 2024
Horrible experience. This app used to work for us, now it is super glitchy. It will take you hours to build anything custom and even once you get it right it doesn't save! So you do the work 4x over and waste the better chunk of your day. On top of that, once it is live, it keeps turning itself off for no reason. Which is terrible because I sent out an email and SMS promoting our Halloween promotion. Now customers are calling us complaining that they don't see a discount. I have to check it every 30 minutes to make sure it's still live! I will give credit to their support team. They have been responsive and as helpful as they can be, just the app itself is terrible. Don't waste your time or energy.
We’re so sorry you experienced these glitches, it’s an issue that our team has since identified and corrected that was causing your pop-up to not save properly. As for the workflow turning off that was caused by a Shopify discount code being synced that wasn’t the right kind and ran out. We apologize for the extra effort this caused you and understand the frustration. If you’re willing to give us another chance, we’re happy to help you build another promotion.
Oct. 10, 2024
JustUno has definitely been the game changer in helping our conversions rise. Miranda is an absolute delight to work with and always has great ideas to further grow our brand. Highly recommend!
May 25, 2024
Customer service with Brad was topnotch. He walked me through setting up my promotions and answered any questions I had. I'm a noob at this so I had a lot.
May 16, 2024
I've been working with JustUno for a few years now. I really like working with Miranda from their team. She's my account rep and always brings a ton of great ideas to the table when we do our check-ins. They have a lot of features, so many options when it comes to targeting your website visitors, I simply don't have enough hours in my day to do them all but there' lots you can do with their app. Definitely worth trying if you are on the fence.
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