Justuno ‑ Email & SMS Pop ups for Shopify

Justuno ‑ Email & SMS Pop ups

Email & SMS Pop-Ups For Lead Capture & Personalization

Rating

4.6

feedback

2,337

Reviews

chart

#2,408

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    11%
  • Less than a year
    50%
  • More than a year
    34%

Reviews Summary

Justuno has received mixed reviews from users. Positive aspects include the app's powerful features, excellent customer service from team members like Miranda, and the ability to boost conversion rates. Users appreciate the support provided by the Justuno team, especially in terms of quick responses, helpful insights, and personalized assistance. On the other hand, negative reviews highlight issues such as clunky interface, ineffective pop-ups, difficulties in customization, and problems with billing and cancellations. Some users have expressed frustration with the app's functionality and lack of responsiveness from customer service.

Highlights

Mixed reviews highlighting powerful features and excellent customer service
Issues with clunky interface and customization
Challenges with billing and cancellations
Positive feedback on boosting conversion rates
Frustration with app's functionality and customer service

Rating Breakdown

  • 5
    79% (1,856 ratings)
  • 4
    15% (346 ratings)
  • 3
    3% (64 ratings)
  • 2
    1% (14 ratings)
  • 1
    2% (57 ratings)

All reviews

1 / 5 Share

Jan. 25, 2024

The sales team (CHRIS) convinced me that our sales were hurting because we were lacking their services. As a solopreneur running a small business, I was very hesitant as we don’t advertise and, therefore have not a lot of monthly visitors, however, CHRIS convinced me I needed Justuno to increase conversion on my website. I paid for 3 months, of white-glove service- there was no other option for what they were selling me. The first round for Black Friday went well- the banners matched my website and branding and they got everything up in time. No conversions. Then the white glove service told me they would start working on my Christmas banners and get them going for the first week of December. That week came and went and at the end of the second week, they finally had my banners up 2 weeks too late. Well, guess what? No conversions. I had a meeting arranged to discuss New Year’s strategy but a series of events occurred- my dog needed urgent vet care, then my daughter was admitted to the ICU, etc. In January, when I emailed them about my disappointment from the last round but still expected my banners for January which I PAID FOR, they cancelled my account and robbed me of one month of services! I am not one for writing negative reviews, but I feel compelled to share my terrible JUSTUNO experience with other small business owners. DO NOT WASTE YOUR MONEY. THIS TEAM DOES NOT CARE ABOUT YOUR SMALL BUSINESS. THEY ONLY WANT YOU TO SIGN UP FOR THEIR EXPENSIVE 3-MONTH TRIAL TO RIP YOU OFF. This is the absolute worst company! They are thieves and only care about their big clients while stealing from small businesses! I will NEVER USE JUSTUNO AGAIN AND WILL BE SURE TO SHARE MY EXPERIENCE WITH ALL MY FELLOW BRANDS AT THE SHOWROOMS WE SHARE ACROSS THE US!

Using app

--

Total reviews

4

Average rating

4.0

1 / 5 Share

Dec. 10, 2023

Terrible App and dishonest customer service. On record, this app was generating 0 impressions on our site for 8 months (costing thousands of dollars). When our team discovered not only this, but also that the app was charging us for "extras" we never opted into, the customer service team refused to refund us for the inactive months, offering only a refund for 1 month of unapproved "extras". Totally ineffective app, fraudulent company. Stay away.

Using app

Over 4 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 1, 2023

This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback on the platform. Changes not reflecting on your live pop-ups or in the editor are not the experience we want our customers to have. This sounds like a bug and we’d like to hear more about this experience if you’d be willing to share at [email protected].

5 / 5 Share

Nov. 29, 2023

Working with Justuno has been a fantastic experience, especially with Miranda leading the way. Initially planned as a 3-month trial for our website, we decided to quickly expand to our USA site within a month because it was so beneficial. The Commerce AI significantly boosted our conversion rates during sales, proving incredibly helpful. Tech support with Yuno has been fantastic – a true coding whiz who consistently delivers solutions. Despite challenging time zones (given our location in AUS), Miranda's dedication shines through as she consistently goes the extra mile, staying back, or jumping on a call whenever needed to assist whenever needed. Excited about the future with Justuno!

Using app

2 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 20, 2023

worst app ever, watch out for illegal charges. support was helpful, but the app in itself, not great.

Using app

14 days

Total reviews

5

Average rating

4.2

Developer Reply

Thanks for your feedback on your experience with Justuno. Your account was registering more website traffic than your plan includes which led to the auto extras. We understand that this was frustrating given the traffic discrepancies between Shopify & your Justuno account. Those charges were refunded yesterday as well as a cancellation of your account to prevent future charges.

All reviews

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