Justuno ‑ Email & SMS Pop ups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.7
feedback
2,344
chart
#344
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Dec. 9, 2022
** Update to our review The JustUno team reached out to us and made things right. They've provided a refund for our annual subscription and apologized for the delays in responding to us. I've changed our review rating from a 1-star to 3-stars. We successfully used the app for pop ups on our website for over 2 years and it served our needs well. ** Decent app but be aware of their customer service. Like the other negative reviews posted, we've been given the run around multiple times when trying to cancel our annual subscription which auto-renewed without notice. What's frustrating is that we heard back from their support team once offering us a solution to which we replied. It's been radio silence ever since. We are out $907 because they can't respond to a simple email. I can't recommend JustUno to any businesses looking for this sort of functionality. There are plenty of other options out there with much better customer service.
We’re sorry to hear about your experience with our app. Customer service is number one priority for Justuno. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance. Your feedback is important to us. Thank you for using Justuno.
Nov. 14, 2022
Can't access their backend in this morning and keep on say "please try again"..............Can someone check it?
Thank you for your feedback and thank you for using Justuno. Your feedback is extremely important to us. One of our support representatives should be in touch with you shortly. We look forward to growing alongside your business.
Sept. 19, 2021
It works fine and gets the job done but the pop ups looks pretty sloppy and the user interface isn't the easiest to use.
Thank you for your feedback! We’ve recently given a designer brushstroke to our pop-up templates. You can check these out in the Template Library section of your account. Not only are the designs upgraded, but the targeting rules are dialed in for different advanced use cases. Our team pushed this update last week so we encourage you to check it out! Templates like our two-step form (email and SMS capture) and SMS opt-ins have updated looks and compliance language. Plus, Q4 holiday pop-ups are also now available in the library. We’re continually making small UI changes to improve your experience. Keep your eyes open for some upcoming releases that will make using Justuno even easier for your team. Thanks for being a Justuno customer!
Dec. 6, 2018
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Nov. 20, 2018
There are a lot of features with this app. So many in fact, that it's getting very difficult to find items. The interface is not super intuitive and it's glitchy. That said, it does what it says it'll do. Our popups have been successful thus far, but the time it takes to create a new campaign, one that actually looks good and has no glitches or formatting issues once published, is not worth it for us to pay for any aspect of the plan. I recommend JustUno revisits their campaign builder's UX and that they onboard every customer - - even free ones (via live webinar is fine).
Nov. 14, 2018
Still trying to decide if I like it. I have had problems with it in the past but I am trying it again.
Sept. 25, 2018
Like the customizations. Not especially intuitive and a bit tricky to navigate. Hope it gets easier with time.
Sept. 25, 2018
This app is ok. We are pleased with it so far. We have used the cookie bar and a newsletter subscription pop-up and both work well.
Aug. 11, 2018
Free for small amounts of traffic which is great. Design and templates aren't great and it's a bit fiddly. The pop ups sometimes take a while to pop up, meaning there aren't a lot of impressions and my conversion rates weren't the greatest, even after testing different creative. Will keep trying.
July 9, 2018
Update: I think I figured out why it's not showing up; apparently my store gets too many visitors per month so I would need to pay $50/month to use the app. I happened to notice a small message in the top-right of the app. That's a bit excessive for a simple pop-up app. Too bad Shopify apps don't let you pay "one time" for an app like you can with a theme. - - - - - - - - - - - - - - - - - - - - - This app "requires" that you write a review in order to have the free version work, so that's what I'm doing. But before writing the review it seemed to be working. However, even though it says my pop-up is "live" and it should be showing to all visitors, nothing is happening, so I came back to write a review and see if that kicks it started. Also, it keeps telling me to configure my coupon code when I try to save and publish the promotion (even though I've done it several times). Overall I'm very frustrated with the app and feel like I've wasted a lot of time figuring it out.
July 8, 2018
Una buena herramienta para mercadear. Aunque no muy sencilla para crear Pup Up
May 31, 2018
Not too bad. haven't really used it to its full potential yet so will post again soon
May 11, 2018
It seems like a nice app. You have to make a review to get the free unlimited plan.
April 16, 2018
Strangely JustUno requires you to leave a review before you can actually use the app. I don't necessarily have anything positive or negative to say at this time, as I am just testing the app.