Justuno ‑ Email & SMS Popups

June 16, 2025

I suddenly started getting weekly emails for my "reports" despite not even having this app installed. If I did install it, it was probably a couple years ago. Why the sudden emails that I was unable to unsubscribe from? I emailed support asking to have my account deleted every week that I received this email about 4 times. No answer. No help. Just continued emails every single Monday I could not opt out of. I had to install this app just to delete my account finally and figured I'd also warn anyone who despises annoying emails and zero support to try another app.

Nov. 6, 2024

Horrible experience. This app used to work for us, now it is super glitchy. It will take you hours to build anything custom and even once you get it right it doesn't save! So you do the work 4x over and waste the better chunk of your day. On top of that, once it is live, it keeps turning itself off for no reason. Which is terrible because I sent out an email and SMS promoting our Halloween promotion. Now customers are calling us complaining that they don't see a discount. I have to check it every 30 minutes to make sure it's still live! I will give credit to their support team. They have been responsive and as helpful as they can be, just the app itself is terrible. Don't waste your time or energy.

Jan. 25, 2024

The sales team (CHRIS) convinced me that our sales were hurting because we were lacking their services. As a solopreneur running a small business, I was very hesitant as we don’t advertise and, therefore have not a lot of monthly visitors, however, CHRIS convinced me I needed Justuno to increase conversion on my website. I paid for 3 months, of white-glove service- there was no other option for what they were selling me. The first round for Black Friday went well- the banners matched my website and branding and they got everything up in time. No conversions. Then the white glove service told me they would start working on my Christmas banners and get them going for the first week of December. That week came and went and at the end of the second week, they finally had my banners up 2 weeks too late. Well, guess what? No conversions. I had a meeting arranged to discuss New Year’s strategy but a series of events occurred- my dog needed urgent vet care, then my daughter was admitted to the ICU, etc. In January, when I emailed them about my disappointment from the last round but still expected my banners for January which I PAID FOR, they cancelled my account and robbed me of one month of services! I am not one for writing negative reviews, but I feel compelled to share my terrible JUSTUNO experience with other small business owners. DO NOT WASTE YOUR MONEY. THIS TEAM DOES NOT CARE ABOUT YOUR SMALL BUSINESS. THEY ONLY WANT YOU TO SIGN UP FOR THEIR EXPENSIVE 3-MONTH TRIAL TO RIP YOU OFF. This is the absolute worst company! They are thieves and only care about their big clients while stealing from small businesses! I will NEVER USE JUSTUNO AGAIN AND WILL BE SURE TO SHARE MY EXPERIENCE WITH ALL MY FELLOW BRANDS AT THE SHOWROOMS WE SHARE ACROSS THE US!

Dec. 10, 2023

Terrible App and dishonest customer service. On record, this app was generating 0 impressions on our site for 8 months (costing thousands of dollars). When our team discovered not only this, but also that the app was charging us for "extras" we never opted into, the customer service team refused to refund us for the inactive months, offering only a refund for 1 month of unapproved "extras". Totally ineffective app, fraudulent company. Stay away.

Dec. 1, 2023

This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.

Nov. 20, 2023

worst app ever, watch out for illegal charges. support was helpful, but the app in itself, not great.

Nov. 29, 2022

Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/

Nov. 30, 2022

Awful. I used this app on a paid plan, have asked twice for them to cancel the plan since they don't allow you to cancel in the app (hate that) and they still haven't done it. What is going on?? Cancel my plan! EDITED: they responded here saying they followed up via email, but never canceled my subscription! Just do what you're supposed to do. This is not rocket science.

Dec. 8, 2021

I wanted to improve the overall popup experience and getting stronger upsell results. but it turned out on a slow onboarding experience, the editor UX is really primitive.

Dec. 19, 2022

Justuno is a massively overpriced with a confusing user interface. They also charge for extra traffic to your site even if you're NOT using any pop ups, and require a 30 day notice to cancel, which will leave you holding the bag for an extra payment when you try to leave. Their VP of Customer Success, Kelsey, made sure to enforce the charges and refused to help in the situation. You'd think for a company as big as Justuno, they could afford to refund a customer for a month that they didn't use their product, instead of overcharging them on their way out the door. I would highly recommend a product that is easier to use like Optimonk.

March 20, 2021

After installation, the app does not even open and I receive an error message saying "There's been an error. Check back later". Tried to send a message to support, but the chat did not work. Not good first impression.

Sept. 8, 2020

HORRIBLE! I signed up for the professional service and it was far from it! There client service rep would miss meetings and come up with horrible designs that were subpar at best. I have requested a refund and canceled but they still charge my credit card month and month. $800 a month BE AWARE OF THIS SCAM!!

Aug. 12, 2020

This is a terrible app, they charged you without notice, and canceling the subscription plan is just a headache!

May 20, 2020

I installed this app and tried to use it but found it very difficult to use. Their templates are hideous and custom designing them was very hard. It also wanted really small photos vs other pop up ad apps. I uninstalled it the same day and have continued to get their emails despite unsubscribing over and over. DO NOT RECOMMEND

March 23, 2020

Absolutely awful, had 2 pop ups (one desktop, one mobile) that I had set up that were enabled live that i thought were working for months and then I check the app and they are not I have missed out on hundreds of potential emails from store visitors by it not working as it should have.

Sept. 25, 2019

Horrible! The app does not even work and when I try to cancel my account I can't even do that. I try to reach out to customer care I can't even get a hold of them. DO NOT WASTE YOUR MONEY ON THIS GARBAGE APP!!

July 17, 2019

Be careful, it is not easy to cancel your account if you need to. I tried to cancel my account several times, it takes me two months to finally cancel my account. First time, when I contacted them to ask how to cancel account, I was told I can do it in my Justuno account easily. However, when I went to my Justuno account to cancel my account, actually, there is no way to do it. Then, I was told have to send request to cancel my account. I sent the email to them to ask 'Please cancel my account on July 9th, I do not need it anymore', two weeks later, I found I was still charged $299.99 on July 14th again. I contact them once I found that, they said they sent me an email to ask why I need cancel my account. Before I told them 'why', they would not cancel my account. They will not refund me for the payment they charged after I request to cancel my account. I have to wait until August 14th to cancel my account. Nothing they can do now. This is the worst experience I have never with the shopify app providers. This app price is super high, you may easily find an app to provide same function with 1/3 price or even free, very bad customer service. The sales man is very nice, but once you paid, you will be in a bad ass situation.

July 1, 2019

I switched my subscription plan form $49 to $29 and they charged me $49 for two months! They support is slow and unprofessional and I still haven't gotten any reply!

June 4, 2019

While the product seems promising, it's falling short in far too many ways. My review is based on my experience with the managed services offered by Just Uno, I haven't actually used the software because after two months and $2000 spent I haven't even got anything in hand to use yet. The onboarding call went great, and the promise of having managed services was exciting. Given the potential, the $1000/month was reasonable given the amount of work that was supposed to be given by the account managers. Fast forwarding about two weeks after sign up, we've got our first samples. They look like the generic stock templates included with the software, and ignored the majority of the input of what we had already had success with. Once rejected we were basically asked to do most of the work, creating our own imagery and copy. I'm not sure what I'm paying for at this point, but fine, we spend a day creating and providing a gallery of imagery that better suits our brand. Two weeks later we have emails asking what we'd like done with it. Ok, so what the hell am I paying $1000 a month for? Well, now we've been billed a second month. Oh, and we still have nothing in hand another two weeks later. A refund has been demanded for the managed services, or we'll just file a chargeback. We may continue with the software, but the managed services is a complete joke. UPDATE: After receiving contact from JustUno, I was offered a mere 50% credit for the thousands of wasted dollars. Not even a refund. When stated that this was unacceptable, they then went silent on communications. Credit Card chargebacks are now in place, and we will have to begin the process of notifying all of their integrating partners of their fraudulent activities.

March 20, 2019

Simply terrible product and customer service. The product doesn't track conversions correctly, even though they say they do. I noticed this six weeks ago, and they still haven't fixed the issue. I paid for Managed Services ($3K per month, after Adrian - head sales guy - stepped in) and mentioned this to my account rep February 11th. It's now March 20th, and there is still no solution. I even contacted the CEO Erik Christiansen on March 6th, and he's like "we're going to fix this". This company operates slower than a turtle. Don't trust them, and don't pay for managed services, unless you want to lose your shirt.