Justuno ‑ Email & SMS Popups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.6
feedback
674
chart
#307
All reviews
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Aug. 20, 2022
Worked fine. I'm giving it 2 starts because this seems to be one of those operations that won't let you just cancel your subscription. You have to wait to be "contacted" by a representative. It's been over a week and no one has reached out to help me.
Thank you for being a valuable Justuno user, and we apologize for any inconvenience caused in the process of your cancelation. One of our representatives should be reaching out to your team. We appreciate your business with us and hope to have you back with us in the near future. Justuno has exciting new products and features being released in the next couple of months. Thank you for using Justuno.
Nov. 29, 2021
This pop up app is just ok. First, we had zero customer support available to fix our issue with Cyber Monday banners not showing up. There are a lot of odd UX issues such as the publish calendar displayed as Monday - Sunday rather than Sunday through Saturday, as we are accustomed to in the U.S. The simple usability issue caused me to schedule critical Black Friday and Cyber Monday banners on the wrong day! Also, I find it very odd to have to inject custom code to make the whole banner clickable. I feel like this is such a common feature to expect that requires 10 steps to get it going. Lastly, it should be assumed that we want to create a banner for all users including desktop, tablet and mobile, so these banners should be designed similar to any other WYSIWYG website builder and allow to toggle between different device views. For some reason, I have to duplicate (also located in a weird place under Settings) the banner and then make changes for another device screen size. It's way too labor intensive. Sounds like they don't do any kind of usability testing.
We’re sorry to hear about your experience with our app during such a crucial time. We aim to provide the best customer service possible. Justuno’s product team has ramped up our usability research and our next product release enables the creation of promotions across all devices. We have many more exciting feature sets being released in the next few months. Thank you for being a valued Justuno customer.
June 12, 2019
They were good for a while, but got very expensive and their customer service was very slow, nonrespondent at times, and disappointing. We found a different service that offers the same features we need and also does not ignore questions.
We’re sorry to hear that Justuno didn’t quite meet your expectations in those regards. That’s definitely not something we like to hear, and we are already taking your feedback into account as we continue to improve our product offerings and support service.
Nov. 27, 2017
Today is Cyber Monday! And this app don't work anymore. The servers are down.