trueCABLE review for Justuno ‑ Email & SMS Pop ups

3 / 5

Dec. 9, 2022

** Update to our review The JustUno team reached out to us and made things right. They've provided a refund for our annual subscription and apologized for the delays in responding to us. I've changed our review rating from a 1-star to 3-stars. We successfully used the app for pop ups on our website for over 2 years and it served our needs well. ** Decent app but be aware of their customer service. Like the other negative reviews posted, we've been given the run around multiple times when trying to cancel our annual subscription which auto-renewed without notice. What's frustrating is that we heard back from their support team once offering us a solution to which we replied. It's been radio silence ever since. We are out $907 because they can't respond to a simple email. I can't recommend JustUno to any businesses looking for this sort of functionality. There are plenty of other options out there with much better customer service.

Using app

Over 2 years

Total reviews

5

Average rating

4.6

Developer Reply

We’re sorry to hear about your experience with our app. Customer service is number one priority for Justuno. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance. Your feedback is important to us. Thank you for using Justuno.

Justuno ‑ Email & SMS Pop ups for Shopify
Justuno ‑ Email & SMS Pop ups
4.7 star
2,342 reviews

Email & SMS Pop-Ups For Lead Capture & Personalization

Developer
Shopify App Store