Kaching Subscriptions App
Grow recurring revenue with flexible product subscriptions
Rating
5.0
feedback
674
chart
#74
All reviews
Review RSS Feed
April 28, 2026
customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!
Hi, thank you for flagging this and we're really sorry about the wait times you've experienced. To be clear: there have been no layoffs on our support team. What you're describing isn't the standard we hold ourselves to, and we want to make it right. We've recently had a higher-than-usual volume of incoming chats, and we're actively expanding the team and adjusting coverage to bring response times back to where they should be. If you're open to it, please reach out directly and we'll prioritize getting your issue resolved. We really appreciate you sticking with us and giving us the chance to improve. Erikas | Co-founder of Kaching Appz
March 30, 2026
Can't display the correct price of subscriptions. Also their chat support promised features that didn't even exist such as 'Selling Plan Groups'. This app has no real differentiation or value than any other basic subscription app.
March 27, 2026
Having issues and support isn't trying to help
Hi there! Thanks for reaching out and sharing this. We're truly sorry this wasn't the experience you deserved and we'd love the chance to make it right. Our team has already reached out to you, so keep an eye on your inbox. We've got you. Erikas | Co-founder of Kaching Appz
March 17, 2026
Cost me approx $3K because 1 setting was not checked. Instead of notifying me which would have prompted me to fix the error or at least flag support it happened then had me playing catch up after the fact. I could not have uninstalled this app fast enough!!!
Hi Ethan, thank you for your feedback - and I'm sorry for the impact this had on your business. Our system did send email notifications after each failed billing attempt, and our built-in payment recovery automatically retried those charges over the following days based on your configured retry settings. However, it's clear that the severity of the situation wasn't communicated well enough in those alerts for you to act on it in time - and that's on us. We're working on making these notifications harder to miss, especially when failures happen at scale - so merchants can intervene before recovery windows close. We would have loved the chance to help resolve this directly. If you're ever open to reconnecting, we're here - just reach out to us at [email protected] Erikas | Co-founder of Kaching Appz