BOT: Buy X Get Y, Free Gifts

The reviews are overwhelmingly positive, with many merchants praising the app for being easy to set up, simple to use, and effective at automatically adding free gifts, BOGO offers, or promotional products to the cart. Customer support is a major strength mentioned repeatedly: users describe the team as responsive, helpful, immediate, and willing to solve setup or functionality issues quickly. Several reviewers also appreciate that the app is free, meets their requirements, and works well once configured, with some saying it is better than competing solutions. The negative feedback centers on reliability and feature limitations. A few users report that promotions do not work correctly, free gifts do not appear properly in the cart until refreshed, or discounts are not applied automatically at checkout. Some reviewers also mention poor or absent customer service in cases where the app failed to function, and one notes that subscription products are not supported for auto-adding. Overall, the app is seen as very useful and valuable, but there are occasional technical issues and missing capabilities that can affect the experience.