Savvy Stylish review for Sticky Cart: Slide Cart Drawer
Aug. 8, 2024
I wish I can give a -ve star rating for this app. It worked really well for a few months, and then things broke, I mean came to a grinding halt. I am unable to login to their app and make any changes. Customer service exists but barely, and their ETA for fixing a production issue is 72 hours. I don't know how anyone can run an ecommerce store with this type of app and support when you are simply unable to make dynamic changes and see it take effect.
We’re truly sorry to hear about your experience. We understand how critical it is for your store operations to have an app that’s reliable and responsive, and we regret that we fell short of your expectations. Not being able to log in and make changes - especially during peak times - must have been very frustrating. While our standard ETA is set to ensure thorough fixes, we recognize that urgent cases demand faster resolutions, and we’re actively working to improve response times. Thank you for sharing your feedback; it helps us do better. Best regards, KaktusApp team
