BLK & Company review for Preorder & Partial Payment ‑ K

Sept. 26, 2023

Was trying out new pre-order apps and we ended up going live with this one - it was easy set up and had a fast loading time on our store. Just when I went to announce on our social media, we did a double check and suddenly the widget was gone from the product page and the app was experiencing a server error - could not even open the app. Decided to give it some time and tried it again. Server came back maybe 20 minutes later and we went live. About two hours later we were notified by a customer trying to check out that the widget was gone and there was not an option to preorder and we saw that the server was done again. Bad first impression and definitely upsetting. We had to uninstall the same night and find an alternative so we wouldn't lose sales :/