PreOrder App+Partial Payment K
The reviews for this Shopify app are quite mixed. Some users have complained about high usage fees, unexpected charges, and issues with the app's functionality, such as the add to cart button not working properly. On the positive side, many users have praised the app's customer service, ease of use, and quick response times. The support team seems to be a standout feature, with users mentioning that they received help promptly and efficiently. Overall, while there are some concerns about fees and technical issues, the app seems to excel in customer service and user-friendly features.
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WORST APP ON THE PLATFORM! AVOID AT ALL COSTS! Suddenly got charged $259.99 with ZERO warning! WTF is this company doing?! We haven't even used this app, haven't made a single dollar off it, and didn't even turn on any settings! No explanation, no details, and absolute ZERO help from support. All they do is reply with a copy-pasted line: "As the subscription was not canceled on time, we can not issue a refund." Plenty of decent app owners understand mistakes happen and will gladly issue a refund if the app wasn't used. Not these scammers—they just pocket your money and ignore you. Absolutely pathetic!
The usage fees are ridiculous, and I didn't noticed until I just saw that I was charged $115 when only a single $25 order came via their app. In all, in 2025, they charged me $720 for 4 small pre-orders. They will charge you based on store volume that has nothing to do with them, even when all the volume is from third party marketplace integrations with Shopify where it wouldn't be possible to use this app in any capacity. Outrageous fees. Stay away from this app if you have high volume that doesn't have anything to do with pre-orders.
Thank you for sharing your concerns — we’re very sorry to hear about your frustration. Our app’s usage fees are calculated based on the total Shopify store order volume, as outlined in our pricing page. This structure follows Shopify’s billing model, but we understand that it may not always align perfectly with every merchant’s specific use case — especially when orders come from external marketplace integrations. We never aim to surprise merchants with charges, and we’re continuously working to make pricing details as clear and transparent as possible and your feedback helps us improve both our product and communication. Best Regards, Kaktus Team
Thanks for your feedback! Best regards, Kaktus Team.
Thanks so much! Best regards, Kaktus Team.
u say it's free and when u install it, it says plan can be up to 199$ every 30 days ???
We’re really sorry for any confusion or frustration this may have caused. We completely understand how seeing a pricing notice like “up to $199 every 30 days” during installation can feel misleading - especially when you're expecting a free app. The app is completely free for development stores - this is clearly stated in our pricing section. The price range shown (up to $199 every 30 days) is Shopify’s way of indicating the maximum possible billing tier, not what you will actually be charged. You can always view full details via the App Pricing link on the app listing. If you have any questions or need help reviewing your plan, feel free to reach out to us at [email protected] we’re happy to help! Best regards, KaktusApp team
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