PreOrder App+Partial Payment K
Pre Order Manager:Easy Split Payments to Boost Sales Instantly
Rating
4.7
feedback
384
chart
#4,951
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
21%
-
Less than a day
41%
-
Less than a month
19%
-
Less than a year
16%
-
More than a year
2%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the excellent customer support they received, mentioning fast responses and helpful assistance. Users also appreciate the ease of use of the app and its ability to set up pre-orders quickly. However, there are several negative aspects highlighted in the reviews. Some users complain about unexpected charges and high usage fees, especially for low order volumes. Others mention issues with the app's functionality, such as problems with the add to cart function and sudden errors. Additionally, there are concerns about the app continuing to charge subscription fees even after it has been uninstalled. Overall, while the app seems to have useful features, the issues with fees and functionality need to be addressed for a better user experience.
Highlights
Review RSS Feed
All reviews
Dec. 1, 2025
The usage fees are ridiculous, and I didn't noticed until I just saw that I was charged $115 when only a single $25 order came via their app. In all, in 2025, they charged me $720 for 4 small pre-orders. They will charge you based on store volume that has nothing to do with them, even when all the volume is from third party marketplace integrations with Shopify where it wouldn't be possible to use this app in any capacity. Outrageous fees. Stay away from this app if you have high volume that doesn't have anything to do with pre-orders.
Thank you for sharing your concerns — we’re very sorry to hear about your frustration. Our app’s usage fees are calculated based on the total Shopify store order volume, as outlined in our pricing page. This structure follows Shopify’s billing model, but we understand that it may not always align perfectly with every merchant’s specific use case — especially when orders come from external marketplace integrations. We never aim to surprise merchants with charges, and we’re continuously working to make pricing details as clear and transparent as possible and your feedback helps us improve both our product and communication. Best Regards, Kaktus Team
Sept. 7, 2025
u say it's free and when u install it, it says plan can be up to 199$ every 30 days ???
We’re really sorry for any confusion or frustration this may have caused. We completely understand how seeing a pricing notice like “up to $199 every 30 days” during installation can feel misleading - especially when you're expecting a free app. The app is completely free for development stores - this is clearly stated in our pricing section. The price range shown (up to $199 every 30 days) is Shopify’s way of indicating the maximum possible billing tier, not what you will actually be charged. You can always view full details via the App Pricing link on the app listing. If you have any questions or need help reviewing your plan, feel free to reach out to us at [email protected] we’re happy to help! Best regards, KaktusApp team
Aug. 30, 2025
tengan cuidado porque despues de desinstalar la app te siguen cobrando suscripcion. la coloque en mi tienda de lentes de sol solo por unos dias y luego la desinstale y tengo cobros de suscripcion. Be careful because after uninstalling the app, they still charge you a subscription fee. I only used it in my sunglasses store for a few days, then uninstalled it, and I'm still charged a subscription fee.
Lamentamos mucho lo sucedido y entendemos completamente tu frustración. Intentamos contactarte para resolver este problema, pero no recibimos respuesta. Solo para aclarar: las suscripciones de aplicaciones en Shopify se detienen automáticamente cuando se desinstala la app desde el panel de administración de Shopify. Estamos totalmente dispuestos a revisar los cobros y ayudarte a resolverlo. Por favor, contáctanos a [email protected] y con gusto lo solucionaremos. Agradecemos tu comentario, ya que nos ayuda a mejorar. We’re very sorry this happened and fully understand your frustration. We attempted to reach out to help resolve this, but unfortunately didn’t receive a response. Just to clarify: Shopify app subscriptions stop automatically when the app is fully uninstalled from your Shopify admin panel. We’re absolutely open to reviewing your charges and assisting with a resolution. Please contact us at [email protected] and we’ll be happy to help. Thank you again for your feedback - it helps us improve.
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