PreOrder App+Partial Payment K

We’re really sorry for any confusion or frustration this may have caused. We completely understand how seeing a pricing notice like “up to $199 every 30 days” during installation can feel misleading - especially when you're expecting a free app. The app is completely free for development stores - this is clearly stated in our pricing section. The price range shown (up to $199 every 30 days) is Shopify’s way of indicating the maximum possible billing tier, not what you will actually be charged. You can always view full details via the App Pricing link on the app listing. If you have any questions or need help reviewing your plan, feel free to reach out to us at [email protected] we’re happy to help! Best regards, KaktusApp team

Lamentamos mucho lo sucedido y entendemos completamente tu frustración. Intentamos contactarte para resolver este problema, pero no recibimos respuesta. Solo para aclarar: las suscripciones de aplicaciones en Shopify se detienen automáticamente cuando se desinstala la app desde el panel de administración de Shopify. Estamos totalmente dispuestos a revisar los cobros y ayudarte a resolverlo. Por favor, contáctanos a [email protected] y con gusto lo solucionaremos. Agradecemos tu comentario, ya que nos ayuda a mejorar. We’re very sorry this happened and fully understand your frustration. We attempted to reach out to help resolve this, but unfortunately didn’t receive a response. Just to clarify: Shopify app subscriptions stop automatically when the app is fully uninstalled from your Shopify admin panel. We’re absolutely open to reviewing your charges and assisting with a resolution. Please contact us at [email protected] and we’ll be happy to help. Thank you again for your feedback - it helps us improve.

Hello Dear Customer, I want to ensure that we are all on the same page. With all due respect, the way the app ecosystem operates is such that you are charged by Shopify, and Shopify then makes the payment directly to us. Once you request a refund, we can approve it. However, the actual refund is processed by Shopify or the payment processor, not by us. If you have any stores and request a refund, the process will be the same—some processors might take more time, others less. It's important to point out that we issue refunds immediately, no questions asked. We still believe that this review is unfair to us, as it does not reflect any feedback on the app itself but rather your experience with obtaining a refund. If there is anything else we can do, please contact us. We will do everything to make you happy, I promise. With love from Alex, CEO of KAKTUS.

We’re truly sorry to hear about your experience. It’s unacceptable for the app not to load properly - especially when it leads to checkout issues and chargebacks - and we regret the frustration this caused. We also apologize if our support didn’t provide the help you needed. Your feedback is incredibly valuable, and we’re actively working to improve stability and support responsiveness. If you’re open to it, please reach out to us, so we can investigate what went wrong and see how we might make this right. Thank you for sharing your honest experience - it helps us get better. Best regards, KaktusApp team

Thank you so much for sharing your detailed experience. We’re truly sorry for the disruption you faced - especially right as you were launching a campaign. We understand how critical it is for everything to work reliably when customers are ready to buy, and we sincerely regret that server issues led to a poor first impression. While we’ve since stabilized our servers to prevent this from happening again, we completely understand why you needed to move quickly to protect your sales. In any case, thank you for your candid feedback - it’s invaluable in helping us improve. Best regards, KaktusApp team

We’re truly sorry to hear about your experience. It’s never our intention to cause frustration or unexpected costs. For transparency, the app fees are based on total orders processed by your store (as outlined in our pricing), not just orders that complete a second payment. We understand this model may not suit every business, and we appreciate you sharing how it impacted you. Regarding the second payment issue, pre-order payment flows rely on Shopify’s checkout and billing systems, which sometimes limits what we can directly control. That said, we absolutely take responsibility for supporting our merchants and regret if you felt we didn’t help enough. Thank you for your candid feedback; it helps us improve our app and support. Best regards, KaktusApp team

We’re truly sorry to hear about the inventory issues you’ve encountered. That’s absolutely not the experience we want for our merchants. It sounds like there may have been a syncing or configuration problem that caused inventory to remain committed even after fulfillment. Thank you for bringing this to our attention - we can investigate the reason of this happening, and see if this issue is related to our app, it helps us improve and ensure it doesn’t happen again. Best regards, KaktusApp team

We’re truly sorry to hear about your experience. That’s certainly not the impression we want to leave. We understand concerns about leftover code - our app is designed to clean up after uninstallation. If you’d like, please contact our support, and we’ll gladly check your store to ensure everything is clean and optimized. Thank you for sharing your concerns - it helps us improve and better support merchants like you. Best regards, KaktusApp team

We’re truly sorry to hear about your experience. Our app does not automatically issue refunds on its own - any refunds are typically processed through your Shopify admin or by other payment workflows you may have set up. We understand how concerning unexpected refunds are, and we’d like to investigate this closely to see what may have caused it. Thank you for bringing this to our attention - it helps us ensure our app continues to work reliably for all merchants. Best regards, KaktusApp team