Si Si La Paillette review for Katana Cloud Inventory

Disappointing experience after several years as a customer. We experienced software inaccuracies, reliability issues and frustrating interactions with the team. Subscription prices increased substantially after we joined, but we had already invested so much time in implementation that switching to another ERP was difficult for our small business. We felt stuck. When we eventually decided to leave, Katana insisted on charging an additional month under its cancellation terms, despite our request for a goodwill exception. Instead of addressing our concerns, we were offered a lower price to stay, even though our decision to leave was final. Our latest email explaining these issues and asking for a senior review has gone unanswered. Overall, a costly and frustrating experience, both while using the software and when trying to leave.