Katana Inventory Management
Katana Cloud Inventory Management
Rating
3.6
feedback
154
chart
#700
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
9%
-
Less than a year
55%
-
More than a year
34%
Reviews Summary
The reviews for the Katana Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's simplicity, automation, integration with Shopify and Xero, and helpful customer support. Users appreciate the ease of use, inventory management capabilities, and the ability to streamline manufacturing processes. However, negative feedback revolves around issues such as sudden price increases, glitches, lack of features, and manual workarounds. Some users felt blindsided by significant price hikes and expressed frustration with the app's functionality and pricing changes.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 21, 2024
It took us several months to onboard Katana. The system is glitchy. When things dont work as expected, we are always told our issue "will be taken to the developers" or they are "working on that". There are all these manual work-arounds that, rather than decreasing our workload by leveraging AI, required us to do extra work just to have basic functions and accurate data. After a couple months of onboarding and a couple months using it, we are switching to a different platform that's more intuitive and allows more customization. I agree with the comments with the tripling price - we were initially told we could get all the services we needed at $99/mo, but by the time we finished onboarding, it was up to $400/mo. The platform we are using now is around that price and I wish we had gone with them from the get-go.
July 5, 2024
Katana was great until they increased the price by 60% and took away features at the same time. Had been offered a discount which never came. Won't ever deal with this company ever again.
April 12, 2024
Nice features overall but a lot are behind expensive add-ons and pricing can change all of a sudden substantially. We got blindsided at the beginning of this year and are looking for other solutions. We started using Katana just over two years ago and have been happy with the software. There are some bugs and some features that can be improved but overall it has been a big help. We had the starter subscription at $99 with the Shop floor add-on at $199 per month. In February Katana ramped up the subscription fees and forced us into the higher subscription to be able to continue using the Shop floor add-on. We went from $349/month to now $598/month. If you want to mark the location of a pallet with a bin number that is now another $199/month on top the other cost. We have a lot of products invested a huge amount of time getting it setup so I really don't want to move. We are in the busy time of year so I don't have the time to invest in switching apps but I am definitely keeping my eye out for another options.
Thank you for taking the time to share your thoughts with us. We truly value the feedback from our long-standing users like you and understand that the recent changes in our pricing model have caused significant concern. Your review has gone around and been seen our management team. We're sorry to hear that the updated pricing has put you in a difficult position, especially during a busy time for your business. It’s always our intention to enhance our service without causing undue stress or inconvenience to our customers. The decision to adjust our pricing was made after careful consideration and analysis, aimed to support the continual growth of our features and services, so we provide increasing value long-term. We realize, however, that changes like these can be challenging. We are here to support you every step of the way whether that be staying with us or transitioning away to another software as you mention you might. Feel free to reach out directly to us at [email protected], or of course via in-app chat. Kurt @ Katana
March 29, 2024
We were a customer for 2 years then they blindsided us with a 4x price increase to our yearly subscription in January. When I questioned them about this sudden increase, Katana told us it was to bring their pricing in line with other MRPs. It certainly wasn't because the platform got 4x better. It's not as feature rich as other MRPs at the same price point. And this little stunt allowed us to reevaluate our situation. We've since moved to another MRP -I refuse to support a business that doesn't respect its customers.
Thanks for sharing your feedback. We understand your concern and appreciate your business. The decision to change our subscription offerings was made after careful consideration and necessary to continue to deliver excellent service and product/feature development to our customers. We do our best to give our customers ample advanced warning of any subscription changes and always offer support via our in-app Support Chat. Furthermore, we offer the option to schedule a call with a dedicated Success Manager to discuss subscription plan optimization and the individualized effects of plan changes on our customers. Regardless, we understand that price and plan changes are never easy and that ultimately they do not work out for everyone. We’re here to help in your move away from Katana but also happy to discuss your needs and feedback further, should you like to continue to use Katana. All the best, Christopher @ Katana
March 24, 2024
Katana is overpriced, glitchy, and lacking features. The price I originally signed up to was quickly tripled or quadrupled and I was unsubscribed to the plan I had signed up to - by katana. There are companies charging the same price as katana is now charging that have much more functionality for the same price. CIN7 and some others. You should be completely disgraced by unsubscribing your existing customers and forcing them on to your new plan at an exorbitant amount extra. 10 / 10 I would not recommend katana to an enemy.
Hi. We understand that for some customers the recent pricing changes have been difficult, sorry to see you go! All updates to our pricing model were based evaluating our customers' needs first, and the new pricing is designed to reflect the value we’ve built and continue to build, as well as the comprehensive support we provide day in, day out.
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