Key Product Options, Variants
The reviews for the Keystone Product Options app are mostly positive, highlighting the excellent customer service provided by the team. Users appreciate the responsiveness and helpfulness of the support team, especially individuals like Lina, Axel, Ahmed, and Ejub. The app itself is praised for its functionality, with many users mentioning smooth migration processes and efficient setup. However, there are some negative aspects mentioned, such as challenges with theme compatibility for highly customized Shopify stores and misleading communication regarding the discontinuation of previous apps like SC Product Options. Despite these issues, the overall sentiment is that the app is valuable for custom product options and receives high recommendations from users.
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The customer service team has been extremely helpful with the transition from SC Product Options to Keystone Product Options.
Great app & exceptional customer service.
Thank you for your wonderful review! We’re thrilled to hear that you appreciate our app and find our customer service exceptional. Your support means a lot to us, and we’re always here to help. If you have any further questions or need assistance, don’t hesitate to reach out! Best, The Keystone Team
Support has been very active in addressing migration concerns when we transitioned to this app from SC Product Options. It is a lot cleaner, responsive, and optimized compared to the previous app which is great.
Thank you for your positive feedback! We’re thrilled to hear that our support team was able to assist you effectively during your migration from SC Product Options. It's fantastic to know that you find the app cleaner, more responsive, and optimized. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you have any more thoughts or suggestions in the future, feel free to reach out anytime. Best regards, The Keystone Team
Had some issues with product options not linking, and without any warning signals to say so, was going on for an unknown period. However the guys were fairly swift to rectify the issue, and also gave us a refund which is always appreciated.
Absolutely amazing customer service, we were still on the old sc product options and they transferred everything over, including the option sets with conditions, and brought our legacy theme up to date to 2.0 super quickly. This new app is great as well, much smoother and many more options. Thanks again!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an amazing experience with our customer service and that the transition to the new app went smoothly. It’s great to know that you appreciate the additional options and improvements we've made. Your satisfaction means a lot to us. If you have any further questions or need assistance, don't hesitate to reach out. Thanks again for your support! Best regards, The Keystone Team
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