Key Product Options, Variants
The reviews for the Keystone Product Options app are mostly positive, highlighting the excellent customer service provided by the team. Users appreciate the responsiveness and helpfulness of the support team, especially individuals like Lina, Axel, Ahmed, and Ejub. The app itself is praised for its functionality, with many users mentioning smooth migration processes and efficient setup. However, there are some negative aspects mentioned, such as challenges with theme compatibility for highly customized Shopify stores and misleading communication regarding the discontinuation of previous apps like SC Product Options. Despite these issues, the overall sentiment is that the app is valuable for custom product options and receives high recommendations from users.
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Absolutely amazing customer service, we were still on the old sc product options and they transferred everything over, including the option sets with conditions, and brought our legacy theme up to date to 2.0 super quickly. This new app is great as well, much smoother and many more options. Thanks again!
Customer service is very important, and they deliver very well. Lina and Axel are usually the agents I get on chat, and they are always patient and helpful. The app itself works very well, the UI on this version is way better than the old system.
Thank you so much for your kind feedback! We truly appreciate your recognition of our customer service and are thrilled to hear that Lina and Axel have been able to assist you effectively. It’s great to know that you find the app’s performance and user interface improvement beneficial. Your satisfaction is important to us, and your feedback helps us continue to provide a great experience. We look forward to serving you again! Best, The Keystone Team
Great app with great customer service! I use this app extensively for some very complicated products and it works better than anything else we have tried. If there is ever a problem, customer service is very quick to help solve it. Thank you!
Thank you so much for your wonderful review! We’re thrilled to hear that our app meets your needs for your complicated products and that our customer service has been able to assist you promptly. Your positive experience means a lot to us, and we're here to support you anytime you need help. We appreciate your feedback and look forward to continuing to serve you! Best, The Keystone Team
I have been using this app for 10 years and I have the old Shopify 1.0 version. Each time this app has changed and there have been compatibility issues with my old store, the support team have quickly jumped in and fixed any issues very quickly. I just moved to Key Product Options and once again, the support team were amazing and migrated my old store over in very quick time. Thanks again to all the team. This app is vital to my store functioning and is highly recommended by me!
Thank you so much for your wonderful review! We're truly grateful for your long-standing support over the past 10 years. It’s fantastic to hear that our support team has consistently met your expectations and swiftly resolved any compatibility issues. We're also pleased that your migration to Key Product Options was seamless. Knowing that our app is vital for your store's functionality means a lot to us. Thank you for highly recommending us! Best, The Keystone Team
We were long-time users of Bold Product Options and later SC Product Options. When we were notified that SC Product Options was being discontinued, we were encouraged to migrate to Keystone Product Options. The migration process was extremely frustrating. SC Product Options worked perfectly with our highly customized Shopify theme, but Keystone initially did not. We spent a significant amount of time with our own developers and the Keystone support team trying to resolve compatibility issues. To their credit, Keystone Support was very responsive and worked diligently to help troubleshoot and fix the issues. After considerable effort from both sides, the app does now appear to be functioning properly. However, the biggest frustration came later when Keystone acknowledged that SC Product Options was actually not being discontinued. This made the original communication encouraging customers to migrate very misleading. We invested a substantial amount of unnecessary development time and resources moving away from an app that was already working perfectly for our business. Ultimately, it felt like we were fixing something that was never broken. We are an established ecommerce company doing over $10 million in annual sales with a heavily customized Shopify storefront. For stores like ours, changing a core product options app is not a simple plug-and-play process. The initial troubleshooting advice often centered around testing Keystone on Shopify’s default Dawn theme, which may be useful for diagnostics, but it does not reflect the reality of many larger stores running custom themes. Keystone Product Options may be a great solution for newer stores, simpler themes, or merchants starting from scratch. However, if you operate a larger Shopify store with a customized theme and already have a working product options solution, I would strongly recommend carefully evaluating whether migration is truly necessary before committing the development resources. The Keystone team deserves credit for their support and persistence, but the migration recommendation created a lot of unnecessary work for our business.
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