Undergrad Society review for Kin Custom: Print On‑Demand
Oct. 7, 2019
Products are good but almost 0 customer service. They take days to reply and only reply to easy questions (and not even fully). Also most of the time their answers are copied and not related to the questions at all. Very disappointing!
Hi Undergrad Society, We are thrilled to hear our products are great and sincerely apologize regarding the level of service you have received up until this point. One area we dedicate our efforts to is listening and committing to our customers. Although it has caused you frustration, which we apologize for, we appreciate you bringing this to our attention. Our Customer Experience team operates Monday-Friday 9AM-5PM EST. If you have reached us outside of business hours, you may submit a ticket through our automated ticketing system which we reply within 24 hours or by the next business day. A member of our Customer Experience team will be in contact with you to investigate your issues further. - Kin Custom
