Rating

3.8

feedback

84

Reviews

chart

#853

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    7%
  • Less than a year
    55%
  • More than a year
    31%

Reviews Summary

The reviews for the Kin Custom Shopify App are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes praise for the quality of products, excellent customer service, branded packaging options, and a variety of shipping methods available. Users appreciate the expanding product selection and the ease of loading items onto the app. However, negative feedback revolves around issues with the user interface, clunky design process, lack of responsiveness from customer service, inconsistent sizing charts, limited product offerings, and the exclusive use of polyester materials. Some users also express frustration with the lack of important features like integrations with online marketplaces and an advanced editor for design customization. Overall, while the app has its strengths in product quality and customer service, there are areas that need improvement to enhance the user experience and meet the diverse needs of sellers.

Highlights

Mixed reviews with positive feedback on product quality and customer service
Issues with user interface, sizing charts, and lack of important features
Praise for expanding product selection and branded packaging options
Frustration with clunky design process and lack of responsiveness from customer service
Concerns about limited product offerings and exclusive use of polyester materials

Rating Breakdown

  • 5
    44% (37 ratings)
  • 4
    11% (9 ratings)
  • 3
    14% (12 ratings)
  • 2
    15% (13 ratings)
  • 1
    15% (13 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

May 30, 2024

I've used KC as my sole vendor for years based on quality and shipping expertise. They are always quick to resolve any issues I've encountered and are willing to keep their systems updated to ensure a smooth integration between their app and the shopify system. I like their product selection and hope to see them expand their children's offerings.

Using app

--

Total reviews

1

Average rating

4.0

2 / 5 Share

March 17, 2024

Kin customs has some great products but their UI is clunky and they have some odd requirements after completing a design which further deteriorates the user experience. If Kin Customs completely revamped the user experience, they would be in my top 5 POD providers. I can't recommend this app, simply because of the user experience when there are platforms like Printify and Printful with vastly better user experiences. From a product perspective, I think Kin Customs is great. The app is preventing me using their platform though.

Store

Luvo

Using app

2 days

Total reviews

3

Average rating

4.0

5 / 5 Share

Feb. 22, 2024

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers. We would also add that the customer service has always been responsive, and the ship times are very reliable. KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Mark Lindsay Collection, Thank you for taking the time to leave us a review about our products and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom. Keep on creating! Kin Custom

5 / 5 Share

Feb. 13, 2024

Products are great quality and customer service is excellent. I love the branded packaging options and 3 shipping methods available to my customers.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Blessedfootforward, Thank you for taking the time to leave us a review and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom. Keep on creating! Kin Custom

5 / 5 Share

Jan. 30, 2024

Great service and great app. I would highly recommend

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hi Flossiphy! We are loving your beautiful and vibrant floral designs! They look wonderful on your store. Thank you for leaving us a review, we sincerely appreciate your time! Kindly, Kin Custom

All reviews

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