All reviews

Rating Breakdown

  • 5
    45% (38 ratings)
  • 4
    11% (9 ratings)
  • 3
    14% (12 ratings)
  • 2
    15% (13 ratings)
  • 1
    15% (13 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 15, 2024

As a student, I've been exploring part-time income opportunities. My love for fashion led me to discover drop shipping, which appealed to me because it requires minimal upfront investment and eliminates the hassle of managing inventory or shipping. I came across Kin Custom's white label products and was impressed by the variety they offer. After receiving my first order, I was happy with the quality of the products, and the shipping time was pretty good too.

Store

My Store

Using app

--

5 / 5 Share

Feb. 22, 2024

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers. We would also add that the customer service has always been responsive, and the ship times are very reliable. KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Mark Lindsay Collection, Thank you for taking the time to leave us a review about our products and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom. Keep on creating! Kin Custom

5 / 5 Share

Feb. 13, 2024

Products are great quality and customer service is excellent. I love the branded packaging options and 3 shipping methods available to my customers.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Blessedfootforward, Thank you for taking the time to leave us a review and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom. Keep on creating! Kin Custom

5 / 5 Share

Jan. 30, 2024

Great service and great app. I would highly recommend

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hi Flossiphy! We are loving your beautiful and vibrant floral designs! They look wonderful on your store. Thank you for leaving us a review, we sincerely appreciate your time! Kindly, Kin Custom

5 / 5 Share

Sept. 13, 2023

I definitely recommend this app to people because the material quality is unmatched to me. If something isn't right, they will correct it every time. I had on a few occasions of misprints but they immediately reviewed the issue and corrected it. These guys will continue to get my business at this rate!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Footelli, Thank you for taking the time to leave us a review about our quality and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom. Keep on creating! Kin Custom

5 / 5 Share

May 24, 2023

App works fine. Easily able to load items. Selection of items is slowly growing and that is good. They provide high quality items that hood up very well.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Rashaad, We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a high-quality POD supplier. Keep a watch on your emails as we continue to add new products to our selection! -Kin Custom

5 / 5 Share

Aug. 4, 2021

Great App to start your business on. Excellent for drop shipping and more. Love this app. Kin Custom has a lot of options when it comes to clothing.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello High In Taste, Thank you for taking the time to leave us a 5 star review! We love hearing that you have had a great experience launching your business with Kin Custom as your preferred print and drop ship supplier. As you continue to grow your business, keep in mind that our curated product selection includes much more than apparel! Kin Custom also offers accessories, home goods, and shoes! There are many benefits to working with Kin Custom, including: 1. No minimum order required 2. Custom branding sets for only $1.99/product 3. High quality products, handmade to order with certified materials 4. The ability to sell wholesale with our pre-designed merchandise or design your own! All Kin Custom merchandise is crafted with care using a multi-step process of print, cut, and hand-sew. Whether you're an established business looking to expand your merchandise selection, or you're new to the dropshipping industry, we have options for all! Thank you again for the glowing review and we look forward to continuing to serve your business! -Kin Custom

5 / 5 Share

July 26, 2021

Our company has worked with Kin Custom since Feb.-Mar. of 2021. We have had an overall great experience and have made plans to work with them long-term. We would recommend you verifying the material of your products prior to creating, selling, or purchasing. Most of their products are Polyester and while this may not be everyone's favorite, some people really like it. We love the fact that they offer wholesale and custom branding as well as other cool discounts for imported orders. Customer Service has always been great for us. The only thing I will say is that on two of our products the colors seemed far off. We created the products to be royal blue and received a much duller blue. As for sizing, because this is a Chinese vendor, we understand the sizing variations; therefore, we always encourage our customers to order up a size depending on their desired fit. Overall, every company may have a different experience with Kin Custom; however, for us, this is like a hidden gem! One final tip, while many are looking for a no-cost or low-cost start-up, you should always be willing to invest in your own business before you try to persuade others (customers) to do so. If you create a product on Kin Custom, purchase a sample BEFORE you try to sell the product. This will give you the ability to test the product for yourself and make informed decisions concerning your products and your customers. This can very well save your business in the future.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Son Rise Apparel, We are delighted to hear that you have had a wonderful experience with our products and services so far! It is clear from your review that you have a very good understanding of how to be successful with our platform and we appreciate you sharing these helpful tips with the creator community on Shopify! We want to thank you for your loyalty to Kin Custom as we continue to serve your business as your preferred custom print and dropship provider. Should you need any assistance in the future, our dedicated Customer Experience team is standing by! -Kin Custom

5 / 5 Share

July 1, 2021

2nd Update on my review that I felt was important. It was my error in processing the order from my website. KIn Customs support services were great in responding quickly and walking me through to fix the issue with patience. Your team were EXCELLENT and I learned something new. I am new too this online business and I have much to learn. Your products are loved by my customers. Thanks 1st I really love your products and branding labels. My customers are having issues ordering from my website. I intergated Kin Custom to my Shopify; however, customers getting an error stating, "shipping not available for the selected address". When I went to your sight and added the same address it processed the order. I need my customers to shop from my website that's set up through Shopify. I need your help ASAP. The APP was easy to connect with Shopify but I need customers to shop your brands from my site.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Floy's Fine Art, We apologize that your customers are having trouble with the checkout process. It sounds like you need to adjust your shipping settings within your Shopify store. I also see that our Customer Experience Team was able to assist you and that you confirmed the issue has been resolved. We are love that you love our products and custom branding sets and appreciate the opportunity to serve your business! -Kin Custom

5 / 5 Share

April 20, 2021

I really do love this company. The mock ups are what attracts me the most. I love how my designs come out.

Using app

Over 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Hello KEONI HILLTOP, We are delighted to know that you love Kin Custom! We love serving you and want to thank you for choosing us as your custom print and drop ship provider. We appreciate you sharing your great experience with our design tool, mockups, and finished products! We look forward to the opportunity to continue to serve your business and want to thank you again for choosing us! -Kin Custom

5 / 5 Share

March 23, 2021

I should have read the reviews before I started to deal with this company. I order a sample that came half printed!! I sent an email to them to have this fixed I truly hope they don't take a long time to fix this as many of my customers are waiting for me to launched this design. So far I haven't had any issues so never had to contact them about something like this but from these reviews it look like I won't hear from them no time soon which is very unfortunate because I actually like how my products have been coming out. I should have known something was gonna be wrong because this order took way longer then usual to arrive. My products are worn by some of the biggest names in reggae music as well as featured in some of their music videos so I can not have misprints or in this case a half printed product. Please fix this ASAP so I can change my 2 star rating to a 5 star rating. **UPDATE** They said they are going to help fix the issue which I appreciate because as I said this is the first time I've had an issue. I would suggest maybe an online chat feature for better customer service interaction but other then that things run pretty smoothly from design to shipping. I look forward to launching my newest collection.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Jah Love Shop! We are so sorry to hear that you had a poor experience with this order. We see that our Customer Experience Team was able to assist and issued a full refund for the misprinted item. We greatly appreciate your business and the opportunity to turn this experience around for you! -Kin Custom

5 / 5 Share

March 19, 2021

I planned on using KC for most of the products in my store but unfortunately, I am unable to upload my logo so I can’t have my own branding on them. When I try to upload the file ( 120 kb png, but I tried using jpg, too) it doesn’t do anything, just spinning. I tried using Chrome and Safari without any success. :( I am really looking for a solution! UPDATE: I got help from a very helpful lady and now my brand logo is already added. Can't wait to use their service! :)

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Belle Coccinelle! Thank you so much for giving Kin Custom the opportunity to be your custom print and dropship provider! We are so sorry you are having difficulties uploading your logo! It is super easy and you can find a detailed video of the instructions in section 3:05- 3:45 Custom Branding here:https://knowledge.kincustom.com/knowledge/print-guide If you are still having trouble after watching the video, please open a ticket with our dedicated Customer Experience team and they will be more than happy to assist! https://www.kincustom.com/page/contact-us -Kin Custom

5 / 5 Share

Feb. 25, 2021

I've had nothing but a great experience with this company. Their products are amazing as far as quality. I can't get over the samples I've ordered and I'm really happy with the reviews I'm getting. Shipping is always pretty fast. I've never really had to contact customer service for a serious issue yet. The one time I did have a question about the app they got back to me within 48 hrs which I find is reasonable. Overall I'm loving this app and its products.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Amoureux Boutique! We first want to thank you for your business! We are excited that you are happy with our handmade, quality apparel, shoes, and accessories! We pride ourselves on our quality and fast production times! Most importantly, we appreciate you and glad you enjoy our sample program. Please remember, once you are pleased with your sample you will qualify for our discount program where you can save up to 45% on any purchase uploaded using our universal .csv starting at $60 (15%off). Again, we can't thank you enough for your business and we are excited to see what you design next! -Kin Custom

5 / 5 Share

Jan. 15, 2021

Dear Kin Custom - You are phenomenal at what you do and have opened up the door for my business! I respect and honor you for your accomplishments as an organization... The CUSTOM BRANDING SETS you offer for only $1.99 per order paired with the print quality is setting me up to be a DANGEROUSLY COMPETITIVE BRAND. I am VERY PLEASED and satisfied with your products, which is why I leave you with a 5 STARS!!! HOWEVER!! I am interested in establishing a relationship with someone at the company. So far, it has been NOT POSSIBLE to get ahold of someone. May I please request a call? I humbly wish to establish a business relationship with a director at your organization. It would mean a lot to me as I have intentions for a long-term and profitable relationship with you. Please email me when you have a chance to set up short 15-minute phone conversation. Respectfully, Connor Griggs - CEO of Tropical Tundra - www.tropicaltundra.com - [email protected]

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Conner! We appreciate the review and congrats on growing your business, we like your style. At Kin Custom, we pride ourselves on our quality, handmade-to-order merchandise, and our timely average 3-business day production. And, depending on the shipping method, we can get your designed merchandise to your customers quickly. We also are excited to offer all our customers use of our .csv import feature that efficiently allows for organized drop shipping and up to 45% discounts for every order placed! We thrilled you love our custom branded packaging and that you are growing. We are glad our custom branding sets help you build a consistent brand. We apologize on our delayed Customer Experience responses and are quickly working through all our inquiries. With this said, we are excited that you love our merchandise, and we love your loyalty. Please look out for an email, as we will be sending one today. Again, we cannot thank you enough for your business and we are excited to see what you design next. -Kin Custom

5 / 5 Share

Nov. 5, 2020

I have worked with Kin Custom for the last 18 months or so. I can state unequivocally, that the quality has been consistent and top-notch! Their packaging that they use when I select my logo makes our shop look like an established retailer. We have ordered their women's tees, 2 different bags (faux leather), totes, laptop sleeve and lots of dog shirts. Unfortunately, the dog shirts they had before were perfect for a new line we wanted to have but they discontinued them and now have just a standard 1 size shirt. Its great quality, for sure!.. but nothing like the shirts we were purchasing before. (hint, hint... :-) would be awesome for the holidays... ) I still carry the new sku with confidence that it will be right and good quality. They were the 1st to reach out when the global shutdowns started and sent weekly updates with production impacts, any information that would apply to our orders. It was impressive. Shipping has been smooth and they've processed my orders in a fair and expected time frame. I can only speak for the items I shared above but I almost hate to tell the world how wonderful they are (selfishly of course), but their team should be recognized. Thank you! - the 3 Red Rovers team

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Hi 3 Red Rovers! Thank you for the awesome review! We are glad to hear that you like our custom packaging options, and our production & shipping timelines. We are genuinely happy you are growing a successful business! Our expert Product Development Team is always on the lookout for new fashion trends and we are adding styles to our assortment. We are excited that you are pleased with our Doggie Tee and we will take your sizing feedback to our team. In the meantime, check our recently released new arrivals for women and men that can be found in the URL below: https://www.kincustom.com/product-selection/all/new-arrivals As always, we cannot wait to see what designs work well for your store and we really appreciate your feedback and business. -Kin Custom

5 / 5 Share

Oct. 29, 2020

Products, custom branding and quality are top notch. My customers love their apparel and I have made a big statement with my line. I recently noticed we now have 5 new pieces of apparel to design which is great especially the French terry sweatshirt. Do you all plan to release snap backs or fitted baseball caps in the future? Even face masks as this is the hottest trend given then pandemic. What about cotton based material instead of just polyester? Will these be some options for the future? Customer service is spot on not sure what others complain about

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2020

Im a little bit unsure what people are upset about. You are somewhat limited in terms of the types of materials you can use if you want to keep things really custom. But that fully custom material in most cases is really great quality. Customer service always responds within 24 hours as stated. Not really sure what else you expect from a print on demand company. Branded hang tags, shipping bags etc. Its hard to beat. Profit margins are not good at all if you are in Canada but thats expected. This is a marketing tool so you can easily justify sacrificing the profits on the merch so its getting on peoples bodies. Great marketing tool.

Using app

3 months

Total reviews

5

Average rating

4.2

Developer Reply

Hi Flee Normality Clothing, Thank you for taking a moment to leave us a review, we really appreciate it! We are so glad to hear you are a fan of our quality and that you consider us a great marketing tool. Thank you for giving us the opportunity to be your POD company. - Kin Custom

5 / 5 Share

July 29, 2020

I’m a bit confused about the negative reviews. I’ve sold many products through Kin Custom. They cut and sew their own products, and they’re great quality (except I wish the leggings were thicker). I love the shoes, the tank tops, and my favorite is the skater dress. You can have your own logo tag sewn in, your own logo hang tag, and your logo on the bag/box your product is packaged in for an added fee per product. It looks extremely professional and makes the unboxing experience great. In fact it’s spoiled me for other pod companies who don’t have this. They have flat rate shipping worldwide which is reasonable and comparatively fast. And I haven’t had any issues throughout the pandemic. I hope they open a warehouse in the USA, that would be amazing. Customer service has always gotten back to me in a timely fashion. Hands down the most reliable pod company I’ve used so far, and I’ve used a lot.

Using app

5 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi BlissGirl, Thank you so much for the positive review! We love to hear that our Custom Branding Sets have spoiled you as we think its one of the services that sets us apart from the rest. We are definitely exploring the idea of opening more manufacturing centers and I'll be sure to take your feedback back to the team regarding the leggings. Keep designing, keep being creative and we'll keep being the best POD company we can! -Kin Custom

5 / 5 Share

July 19, 2020

I just started using this app and was very happy to know that you offer custom logo labeling which is highly important for my brand. Thank you.

Store

Zumk.co

Using app

About 10 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Zumk.co, Thank you for the review, we can't to see what you design! Let us know if you need any help along the way. - Kin Custom

5 / 5 Share

July 13, 2020

My initial order was cancelled because they were unable to apply a promo code discount. However, they kept my money. Still waiting for a credit to my Paypal account. Unable to recommend this supplier at this time. They took my money $226.88 without providing product. Customer support is a 24 hour email response. Not effective in resolving order issues. Sure hope this is not normal. Update; Within 24 hours I was contacted by Amina at Kin Custom. They credited my paypal account and corrected this issue. They also admitted accountability and assured me they will learn from this scenario to improve in the future. Very Good! I Look forward to working with them in the future.

Store

NUCOBO

Using app

10 months

Total reviews

2

Average rating

4.0

Developer Reply

Hi Nucobo! We apologize for the frustrations we've caused you with your promo code! Customer Experience approved and issued your refund on Friday, July 10th! Processing is 7-10 business days so if you have not received your refund by Monday, July 27th, please contact us again and we will need to inquire with the payment processor. As for your promo code not working, we hope you'll give us another shot and have issued you a new promo code to apply for a future order. Please check your email shortly and again we apologize for the inconvenience! - Kin Custom