Kin Custom Fashion Dropshipper
White Label Marketplace & Print On Demand | Kin Custom
Rating
2.8
feedback
24
chart
#6,555
All reviews
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Dec. 1, 2025
Doesn't integrate with automatic payments when an order is placed by a customer from the website. I must manually go to KIN and pay for each order before the order can be placed into production. This is a problem when many orders are coming in.
March 17, 2024
Kin customs has some great products but their UI is clunky and they have some odd requirements after completing a design which further deteriorates the user experience. If Kin Customs completely revamped the user experience, they would be in my top 5 POD providers. I can't recommend this app, simply because of the user experience when there are platforms like Printify and Printful with vastly better user experiences. From a product perspective, I think Kin Customs is great. The app is preventing me using their platform though.
June 12, 2023
Customer service sucks. Been trying to reach out for 2 days and never heard back still. The reason why I am reaching out is that the order was submitted and has status "being fulfilled" in Shopify but there is no order reflected in KinCustom app. I simply need to know if they received the order and it's in production or I have to submit it manually. Now I wasted 2 days trying to simply get an answer. More disadvantages: KinCustom does payouts only if the orders exceed $100 and u get paid once a month. Meaning, that if sold one or two items with them my money is stuck in a limbo? We don't use this app much , just for certain garments cause they are expensive and fulfillment takes forever. So now we cant get paid either? Quality is not the finest. One of the customers returned backpack cause the zipper broke. I have never seen zipper breaking like that, it has a whole in fabric between the stich and zipper teeth. I am writing this review because I hope someone will finally get back to me!!!!
Hi BeExtra! Apparel & More, Thank you for taking time to leave a review and we sincerely apologize for the service you received. The lack of timely response from Customer Support is not the level of service we strive to provide. We recently identified some areas of opportunity in our system and have been taking active steps to provide a better service experience to our customers. Please email [email protected] to give us the opportunity to make this right for you. In the meantime, please check out these helpful resources for troubleshooting your Shopify orders. https://knowledge.kincustom.com/knowledge/importing-orders There may be some misunderstanding regarding payouts from Kin Custom. This function was discontinued in January of 2022. We are no longer hosting shops on our website. We are only paid directly by you to fulfill your orders. Our prices are wholesale so that you can set your profit margin at the level you choose and receive payment directly from your customers. We are sorry to hear you experience a product quality issue with the backpack zipper. Our fulfillment team works hard to provide consistent, high-quality products to our customers. Unfortunately, sometimes mistakes happen, and this is why we have our 100% Print Guarantee. If you experience a quality issue again, please let us know. You can review our policy, and the steps to report it here: https://knowledge.kincustom.com/knowledge/our-print-guarantee -Kin Custom
Sept. 29, 2020
The interface, product selection, and the generated previews are good. I can't write a review on shipping or product quality because they can't ship to P.O. boxes. I emailed asking why that was or if there was an alternative, but I got a vague response saying "it need the details address". I was excited because the app seemed like the solution to my needs but I couldn't even order samples.
Hi Ghostn Clothing- First, we want to thank you for using Kin Custom, for your print on demand, custom design needs for your apparel, shoes, and accessories. We are excited that you find our proprietary product mock-up tool beneficial for your business. We are also excited that our Shopify app will be a solution for your business needs and are thankful that you are downloading. Regarding your question on PO Box delivery, we want to share that we use private shipping companies like FedEx and UPS. Since P.O. Boxes are regulated by USPS, private carriers cannot make the deliveries. We strive to deliver quality products and timely responses from our Customer Experience Team. We encourage all our shop owners to visit our website Help Center for expeditated answers regarding questions about Kin Custom services. https://knowledge.kincustom.com/knowledge As always, we want you to continue your successful business and are glad you choose Kin Custom for your custom design needs. -Kin Custom
Sept. 28, 2020
i am finding it difficult to log into the app, every time i log in, it redirects me back to create account page. there is something wrong
Hi CEZFRUN! We apologize for the issues you're having while logging in and for the time spent while trying to access the app. Our Customer Experience team has reached out to you to gather more information so we can get this handled so you may use the app as intended to design and sell on your store! Please keep an eye out for our email as we would love to have you join our Kin Custom community of creators! - Kin Custom