NUCOBO review for Kin Custom: Print On‑Demand
July 13, 2020
My initial order was cancelled because they were unable to apply a promo code discount. However, they kept my money. Still waiting for a credit to my Paypal account. Unable to recommend this supplier at this time. They took my money $226.88 without providing product. Customer support is a 24 hour email response. Not effective in resolving order issues. Sure hope this is not normal. Update; Within 24 hours I was contacted by Amina at Kin Custom. They credited my paypal account and corrected this issue. They also admitted accountability and assured me they will learn from this scenario to improve in the future. Very Good! I Look forward to working with them in the future.
Hi Nucobo! We apologize for the frustrations we've caused you with your promo code! Customer Experience approved and issued your refund on Friday, July 10th! Processing is 7-10 business days so if you have not received your refund by Monday, July 27th, please contact us again and we will need to inquire with the payment processor. As for your promo code not working, we hope you'll give us another shot and have issued you a new promo code to apply for a future order. Please check your email shortly and again we apologize for the inconvenience! - Kin Custom
