Tiny Fantasy Land review for Kin Custom: Print On‑Demand
Nov. 21, 2019
What the hell happened to you guys! You really do this to your sellers? Change the way you handle shipping and not let anyone know about it! Im done using this company and I recommend anyone that wants to run a successful ecommerce business to stay away! Their support has gone dark and do nto respond to any of my inquiries. Recently my orders were getting delivered within 3-7 days now im showing they are using freaking e-packet delivery and SF express which is taking a month or more without proper tracking! Then im seeing they are tacking on an extra $6.99 for premium shipping without letting anyone know about it! WOW talk about shady business practices from you guys! The least you could have done was reach out to your sellers and tell us that you are changing things instead of leaving us in the dark. What a joke this company is and i am removing all the products from my store ASAP!
Hi there, We appreciate your business and considering Kin Custom for fulfillment. Your satisfaction is our priority and apologize for the shipping and response issues you've encountered. After looking into this with our Customer Experience team, we responded to your inquiry on 11/19/19. Please check your spam folder but you can expect another follow up response shortly. As noted on the checkout page, for orders that require a quick turnaround, Express shipping is what we always recommend. Otherwise, Free Standard is another option but can take anywhere from 7-15 business days. For this reason is why we have added a middle option of Premium shipping with 4-7 business day delivery. Free Standard is included for all orders but if you have a time sensitive in hands date we must charge an additional fee for Premium or Express shipping. We take full responsibility in your frustrations and hope once you are in direct contact with our Customer Experience team they can help clarify the problems you've shared with us. Thank you for taking the time to bring this to our attention. -Kin Custom
