Donecia’s Crafts review for Kin Custom: Print On‑Demand

Sept. 16, 2020

There’s definitely room for improvement. I normally use printful and printify, so my expectations are high. I checked out this POD app due to the windbreakers, joggers, etc. The samples that came in were nice, but the biker shorts are a little see through. Also the colors come out way darker than what you load for mock ups. I was looking for a gold and deep red, but ended up getting something that looks a bit orange in certain light and maroon. Luckily my customers haven’t complained yet. *fingers crossed* I emailed the customer care about it and they basically said they can’t control how its printed. I even sent them a picture for them to see the difference. Thats rather disappointing. I feel like using the mock ups are a bit misleading now since the color doesn’t come out exactly how you upload the design. I’ll be ordering samples going forward and taking pictures on my own. This is rather expensive, so I’m not sure how long I’ll be using them due to that aspect. Probably will find a wholesale vendor in the near future since streetwear is really popular. I do love the custom branding! Also I’d prefer if the custom branding option was something you could permanently turn on without having to select it every time you process orders. There’s also no option for your to add the feature should you forget while checking out. That would be great to add since they give you the option to update the address or shipping method on orders after they are placed. Either that or we need the option to cancel orders! At least within the first hour of creation. Especially since you can’t make order modifications to anything but the address after its submitted, we need to be able to cancel to correct mistakes. I currently have an order I forgot to add my custom branding to, an inquiry was submitted, and hopefully customer service reaches out before the garments are made or its a waste. I do not want product going out without my logo. Customer Care definitely needs some work ASAP. The response time needs to improve (Going on 2 days with no response), and we need more than just an inquiry submission form. Some type of live chat, or phone number would be better. A lot of ppl are small business owners and customer retention is important. We need to be able to resolve issues immediately to ensure that our customers return. The customer service efficiency we receive trickles down to the level of customer care we provide as sellers. Also my coupon code for the first 30 days did not work on the last day. I wonder if this is due to timezone differences. If so, they will need to make the necessary adjustments for US customers. Hopefully this helps anyone looking into adding them to their store.