PIXIBU review for Kin Custom: Print On‑Demand
Jan. 19, 2021
I wish I had paid more attention to the reviews here before I decided to work with this company. Worst customer service ever, cannot get a hold of anyone, have submitted multiple customer service requests for product quality issues with no response and no solution. While the print quality is good and the shipping seems to be timely, there are often product quality issues, including that the branding tags I pay extra for all fade after one wash and you can no longer see my logo, which is a HUGE problem. If I do not hear back from customer service within 3 days with the refunds that I requested as well as a solution to my issues, I will be pulling all of my designs and going back to my previous supplier, who, although they did not have as many products that I liked, at least offered good customer service. This is my livelihood, and I cannot work with a company that does not appreciate or respect that.
Hi Pixibu- We sincerely apologize for your frustrations and want to thank you for your quality products and printing. At Kin Custom, we strive to deliver on-demand merchandise with timely shipping that best represent your brand. We apologize that our Customer Experience Inquiries are taking longer than expected to respond. We are working diligently to correct this for valued customers like yourself. We stand behind all the merchandise printed for you. Printed, cut and handmade with upmost high quality and accuracy, we are your trusted resource for fulfilling your customers orders. That is why we offer a 100% print guarantee. Whether your merchandise has been damaged in transit, a design flaw was produced, we are committed to providing solutions and making it right for you. Our in-house Customer Experience team is fully equipped to process your reprint requests quickly and efficiently, so you spend less time waiting, and more time making your customers happy. In order to best work through your inquiry, we have sent you an email directly and will promptly resolve. Again, we cannot thank you enough for your business and we will make sure that our products best represent the brand you are trying to build. -Kin Custom
