doublesolid review for Kin Custom: Print On‑Demand
Feb. 14, 2021
Update: I was contacted by Kin Custom following my review. I have adjusted my review slightly but cannot do anything more until they have a working customer service; again, the products and printing are incredible. But this holds no merit if you can't reach your vendor immediately. There is absolutely no excuse for that in today's day and age. None. I am willing to change my review if Kin Custom ever gets back to me after the three inquiries I have sent them WEEKS ago. I have no phone number, no email address, and no chat box to try because they don't offer them. I NEED them to contact me or I will be forced to go elsewhere, which is HORRIBLE because their products, their branding sets...all awesome. I have never had a print issue, but you HAVE to be in contact with your customers. If I ran my business this way I'd be out of work in an instant.
Hi doublesolid- We sincerely apologize for your frustration with our wait times and want to thank you your business. We are excited that you are growing. At Kin Custom, we strive to deliver on-demand merchandise with timely shipping that best represent your brand. We apologize that our Customer Experience Inquiries are taking longer than expected to respond. We are working diligently to correct this for valued customers like yourself. With this said, we are excited that you love our merchandise, we pride ourselves on our quality apparel, shoes, and accessories and we like your style! We sent you an email directly to better understand and resolve your questions. Please make sure that we are not going into your spam folder in your email account to make sure that you are getting the quicker responses you deserve. Again, we cannot thank you enough for your business and we are excited to see what you design next. -Kin Custom
