IssaMilianGang review for Kin Custom: Print On‑Demand
April 5, 2021
I currently use this site. It's not an app thats the first mistake. It crashes on me all the time which is the main reason I have not added any more designs to my store and I have not exported the products to my shopify account I don't promote my store because I cant update my collections. Due to the site crashes very often while I'm in the middle of a masterpiece. It's very annoying. I ordered from another's shop that drop ships their brand only using kincustom and it took 2months to ship. I will add this is during the pandemic and end of year beginning of year holidays but 2 months is a tad bit too long. I had forgot about the order until one day I got an email saying that my product would be delivered soon. Personally the material is fine. Even having tags is fine. What my biggest fear is kincustom won't be able to capture my color schemes because that is a major part of my art. Not to mention the use of black. Even the shop owner I purchased from said that her black was not the same color of her design granted she used the default designs. And gang rags and called them her designs. I thought how can you mess up black? So what I've done is just created different color schemes because I'm the Queen of Mixed Colors. And now going back to add my designs if the site will stop crashing on me.
Hello IssaMilianGang, We apologize for the frustration you have experienced with our site! We are more than happy to help you troubleshoot the issues you are experiencing if you would please open a ticket with our Customer Experience Team here: Contact Us | Kin Custom: On-Demand Print and Dropship, Made Easy Please make sure you are using a high-speed internet connection, Google Chrome web browser, and have cleared your cache and cookies for an optimized experience! Regarding the order you received that was extremely delayed, it is common for extended delays during the Chinese New Year holiday due to the government mandated celebration days and the closing of customs for the entire country. In addition to pandemic related delays, this particular time of year did experience extreme delays overall. That being said, please be advised that Kin Custom adheres to an average 3 business day production timeframe and was never behind in production during those timeframes. The shipping times we advertise are estimates, not guarantees, and we do our best to communicate delays due to things like holidays, the pandemic, and carrier specific delays. Kin Custom notified all creators of these delays multiple times in multiple locations leading up to the holiday to help avoid frustration around the foreseen shipping delays. Kin Custom has a detailed Print Guide (https://knowledge.kincustom.com/knowledge/print-guide) and Artwork Guidelines (https://knowledge.kincustom.com/knowledge/artwork-guidelines) that we recommend reading carefully prior to designing to ensure your overall satisfaction with your merchandise. We print in RGB color scale, but still advise against printing black on some of the materials due to the nature of the printing process and the fabric of the product chosen to print on. To ensure the satisfaction of your end customers, we recommend ordering samples of your designs and making adjustments as needed to achieve your desired look. We look forward to hearing back from you and allowing us to turn your experience into a positive one! -Kin Custom
