Rating

4.9

feedback

28

Reviews

chart

#7,968

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    11%
  • Less than a month
    14%
  • Less than a year
    50%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising its robustness, ease of use, and excellent customer support. Many users have highlighted the app's ability to recover sales, automate payment reminders, and customize reminders to suit their needs. The support team, particularly Herbert and Raphael, has been commended for going above and beyond to assist users with any issues or customization requests. Users appreciate the time-saving features of the app and the responsiveness of the support team in resolving queries and providing guidance. However, there is a mention of a specific issue related to partial payments causing a significant loss for one user. Overall, the app is highly recommended for its functionality and exceptional customer service.

Highlights

Robustness and ease of use
Excellent customer support
Automated payment reminders
Customizable reminders
Time-saving features

Rating Breakdown

  • 5
    96% (27 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 4, 2024

Great! We have used a few draft order apps before, but this has so far been the most robust and detailed and easy to use. Plus they have support on tap. Hopefully we can continue to work together!

Using app

--

Total reviews

9

Average rating

4.4

5 / 5 Share

March 26, 2024

Excellent solution for companies that use draft baskets to send suggested orders to customers. Great customer support from Herbert.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

Very helpful app. Was able to recover multiple sales with 5 minutes of work. Also, the support is fantastic. Raphael has gone above and beyond in helping me through the process.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2024

I just started using it but compared to other apps it is very flexible and parameterizable so I find it exceptional for its intended purpose

Using app

About 2 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 17, 2024

Great app that has helped. Customer Service is fantastic and always willing to help.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

All reviews

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