Rating

4.9

feedback

30

Reviews

chart

#4,607

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    17%
  • Less than a month
    37%
  • Less than a year
    30%
  • More than a year
    3%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick responses from the support team. Many users highlighted the app's effectiveness in recovering outstanding payments and automating the payment reminder process. The support team, particularly Herbert and Raphael, received high praise for their attentiveness and willingness to go above and beyond to help users. Users also appreciated the app's flexibility, ease of use, and the ability to customize reminders to suit their needs. However, there was one negative review mentioning a loss of $5,000 due to partial payments being canceled and refunded.

Highlights

Excellent customer service and quick responses from support team
Effectiveness in recovering outstanding payments and automating payment reminders
Flexibility, ease of use, and customization options
High praise for support team members Herbert and Raphael
One negative review mentioning a loss of $5,000 due to partial payments being canceled and refunded

Rating Breakdown

  • 5
    97% (29 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 17, 2025

Perfect service, quick respond on tickets. Well recommended app and team for recovering outstanding payments.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 14, 2024

The boss of this company is amazing. Very helpful in many ways and very quick to respond as well. He even had a personal meeting for optimizing the store after a year of use. I will keep on using this app for my business!

Store

iloinen

Using app

About 1 year

Total reviews

11

Average rating

5.0

5 / 5 Share

April 4, 2024

Great! We have used a few draft order apps before, but this has so far been the most robust and detailed and easy to use. Plus they have support on tap. Hopefully we can continue to work together!

Using app

3 months

Total reviews

15

Average rating

4.7

5 / 5 Share

March 26, 2024

Excellent solution for companies that use draft baskets to send suggested orders to customers. Great customer support from Herbert.

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

Very helpful app. Was able to recover multiple sales with 5 minutes of work. Also, the support is fantastic. Raphael has gone above and beyond in helping me through the process.

Using app

6 days

Total reviews

1

Average rating

5.0

All reviews

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