Kindly: Payment Reminder Pro
The reviews are overwhelmingly positive. Merchants consistently praise the app for automating payment reminders, recovering unpaid orders, and saving significant time by reducing manual follow-up work. Many reviewers say it is easy to install, simple to configure, flexible enough to handle different payment flows, and effective for draft orders, invoices, bank transfer orders, and COD orders. Several also mention that the automatic cancellation of unpaid orders helps free up inventory and keep operations organized. A recurring positive point is the support team, which is described as fast, helpful, knowledgeable, and willing to go the extra mile with setup, troubleshooting, custom templates, and even product improvements. The main negatives are relatively minor and mostly relate to setup or usability rather than core performance. A few users found parts of the app confusing at first, and one reviewer noted that the DNS panel could be more specific. However, even these critical comments still mention that support helped resolve the issues quickly. Overall, the reviews suggest the app is reliable, valuable, and highly effective for merchants who need automated payment recovery and reminder workflows.
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Excellente application qui permet de relancer les clients qui ont oublié de payer. Et surtout d'annuler automatiquement la commande. Tout se passe en douceur. C'est simple et facile à configurer. Nous l'utilisons depuis 5 ans sans souci et cela permet de ne pas laisser des commandes dans l'oubli. Parfait !
Kindly funktioniert prima. Wir senden auch direkte Rechnungsinfos nach der Bestellung damit - und natürlich alle Zahlungserinnerungen. Im Moment überlegen wir, ob wir die Vorstufe zum Inkasso (also die letzte Mahnstufe) auch per SMS übermitteln sollten. Es gibt nämlich erstaunlich viele Kunden, die viele Kontaktdaten angeben und trotzdem nicht bezahlen. Kann Kindly ebenfalls, könnte auch noch Erfolge bringen. Des Weiteren: Wir nutzen Cleero und Kindly Hand in Hand und der Support ist großartig. Schnell, offen, neugierig auf Prozesse - um zielgerichtet entwickeln zu können. Habe ich so noch nie erlebt. Beeindruckende Qualität. Wir können Kindly nur empfehlen.
This app is an easy no-brainer and works well to recover and bring in money for your store. Easy to install and support is great. Would recommend
We run multiple Shopify stores and take a lot of bank transfer and invoice orders, so chasing unpaid ones used to eat real time every week. Kindly handles that completely on autopilot now. You can build multi-step reminder schedules based on the due date, order receipt date, or invoice sent date, which means the timing actually matches how our payment terms work instead of forcing everything into one rigid flow. shopify The flexibility is the standout. We set up separate reminder schedules per payment method and per order tag, so invoice customers and COD customers get treated differently. Unpaid orders auto-cancel after a set number of days, which frees up inventory without us touching anything, and the analytics dashboard shows recovered revenue, success rate, and deliverability so we can actually see what the app is bringing in. shopify + 2 Setup was quick, the email templates are easy to brand, and support has been responsive every time we had a question. If you deal with unpaid or draft orders, this pays for itself fast. Highly recommended.
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