Kix Digital Downloads
Shopify Digital Downloads - Sell Digital Products
Rating
5.0
feedback
1
chart
#10,913
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March 9, 2025
Pendiente de enviar evaluación final, tiene gran capacidad, buen precio, bonito entorno gráfico y fácil uso pero en mi primer pedido el envío quedó en descarga "disable" y "undelivered", es decir, el cliente no recibió el mail con la posibilidad de descarga. : ( ya escribí al soporte.
Thank you for your feedback! We truly appreciate the points you’ve raised and have provided a detailed response via email. After reviewing your account settings, we identified that the issue with your download emails not being sent and the thank-you page not appearing is due to the “Require manual approval for orders with Fraud Risk level” setting in your account. Rest assured, our app’s functionalities are working as expected when the settings are properly configured. We’ve reached out via email with guidance on adjusting your settings to ensure smooth order processing moving forward. If you need any further assistance, feel free to reach out at engineering@kix-commerce.com—we’re happy to help! Best, Kix Commerce team