The Foalyard review for Klarna On‑Site Messaging

April 15, 2025

UPDATE: 10 days later I had a reply back although the person didn't know what the problem was. After highlighting that to them, someone else replied which didn't appear to know either but at least quoted Sara Nyrönen (Delivery Manager) in. Sara eventually replied and was very helpful. Essentially, we created a Klarna account ourselves before Shopify coming up with its own integration. Due to the integration, I believe that a second account was created automatically behind the scenes, but Klarna couldn't detect the correct one to use. Sara shared with us the correct Merchant ID which worked right away. Hopefully this will help somebody, both help desk and customers. PS. I don't know how it works now, 6 months later, but I believe the app should have at least a clear notification about this scenario and how to address it (e.g. raise a ticket with this specific request). INITIAL REVIEW Oct 2024: Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :( I have contacted merchant@klarna.com three days ago without an answer.