Klarna On‑Site Messaging
The reviews for the Klarna Shopify App highlight both positive and negative aspects of the app. On the positive side, some users appreciate the ability to advertise Klarna's monthly payment plan on the product page and its seamless integration with Shopify Payments Klarna payment method. Additionally, there are mentions of helpful support from individuals like Teodora and Nicole, who were able to provide solutions to users' issues. However, the negative reviews point out significant challenges with the app. Users have reported difficulties in connecting the app to their store, unresponsive and automated support from Klarna, errors in the app's functionality, and issues with returns being treated as disputes. The lack of clarity in error messaging, inefficiency in the support process, and confusion in setup have led to frustration and dissatisfaction among users.
I don't leave negative reviews often, but after this experience I think other Shopify merchants deserve the warning. I've spent weeks trying to get Klarna connected to my store. Shopify support confirmed my Merchant ID is valid and active on their end, so the problem sits with Klarna's own integration. The app fails to connect with an error every time. Every time I've contacted Klarna support, the response has been automated: a bot sending links to generic setup documentation. None of it addresses a connection error with an already-confirmed Merchant ID, because it's all written for someone setting up the app for the first time, not someone whose setup is already failing. I've explained this repeatedly and gotten the same doc links back each time. No human has actually looked at the error. So now I'm stuck in a loop: Shopify says the integration is Klarna's to fix, and Klarna's support system won't route me to a person who can fix it. Weeks in, still unresolved, still no reply from an actual human being. If you're considering Klarna for your store, know that the moment something doesn't work as expected, you're on your own with a chatbot. I wouldn't build a checkout dependency on a payment provider whose support layer can't handle a problem that isn't in their FAQ.
Great way to advertise Klarna monthly payment plan on product page. Works nicely and automatically with Shopify Payments Klarna payment method. Took one star off as it lacks the ability to change if the text for the placement "credit-promotion-auto-size" is left, center or right. By default it is at center but for our store text to the left would've resulted in cleaner look.
Thank you for your review! Sorry to hear you did not have a great experience. We would love to hear more feedback from you to improve your app, please could you share this with us by emailing [email protected]?
son unos impresentables, llevo mas de un mes diciendo que necesito cambiar la cuenta y no hay forma envie 400 correos , 3000 llamadas y no son capaces de cambiar la cuenta ni de bloquear los pagos. Me deben mas de 4 pagos ya que les llevo avisando mas de un mes.
Very bad, installed the plugin but it doesn't show staging information
Hello, Thank you for your review! We'd love to understand better the functionality you were hoping to see - could you please reach out to us on [email protected] with more information and we'd be happy to advise further? Thank you in advance!
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