Klarna On‑Site Messaging
The reviews for the Klarna Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy integration with Shopify Payments Klarna method, helpful support from specific team members like Nicole, and successful resolution of issues after initial difficulties. However, negative themes include poor customer support response times, confusion and difficulties with installation, lack of clarity in instructions, and issues with the app not functioning properly or disappearing from the website. Users have also reported problems with returns being registered as disputes and chargebacks, leading to frustration and financial losses.
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Great way to advertise Klarna monthly payment plan on product page. Works nicely and automatically with Shopify Payments Klarna payment method. Took one star off as it lacks the ability to change if the text for the placement "credit-promotion-auto-size" is left, center or right. By default it is at center but for our store text to the left would've resulted in cleaner look.
Thank you for your review! Sorry to hear you did not have a great experience. We would love to hear more feedback from you to improve your app, please could you share this with us by emailing [email protected]?
son unos impresentables, llevo mas de un mes diciendo que necesito cambiar la cuenta y no hay forma envie 400 correos , 3000 llamadas y no son capaces de cambiar la cuenta ni de bloquear los pagos. Me deben mas de 4 pagos ya que les llevo avisando mas de un mes.
Very bad, installed the plugin but it doesn't show staging information
Hello, Thank you for your review! We'd love to understand better the functionality you were hoping to see - could you please reach out to us on [email protected] with more information and we'd be happy to advise further? Thank you in advance!
WARNING! Do not use Klarna with Shopify payments! If a customer reports a return in Klarna it automatically comes through as a dispute due to a Shopify error. Even after providing the evidence with a dispute they are always automatically 'lost' because it isn't a real dispute (but created by a software error) Check this community thread for people loosing hundreds or even thousands due to this issue https://community.shopify.com/c/payments-shipping-and/shopify-opens-disputes-for-returns-via-klarna-payments/m-p/2824337 Shopify support claim nothing can be done from their end about 'disputes' although it is their error that creates it. On our store Klarna as an independent payment platform does not create this issue, it is specifically related to it being used with Shopify payments.
Hi Gathershop, Thanks for your feedback! Shopify is aware of this issue and is actively working on this with their payments partner and Klarna. We expect that there will be improvements to the disputes issues in the coming months. If you believe a dispute has been mishandled, can you reach out to us at [email protected] so that we can understand the context? Thanks. We hope that in the future you will consider updating this review to reflect your experience with the On-site Messaging app, which is not related to payments.
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