Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
210
chart
#94
All reviews
Rating Breakdown
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Sept. 2, 2024
It only shows the 6 months rate for Klarna financing. Instead it would be a lot better to have a message showing "starting at [the 12 months rate] per month".
Thank you for your review! We would be happy to support you with looking at options for the messaging if you reach out to us on [email protected]. Klarna conducts thorough product testing to best optimize our messaging for increased conversion and we appreciate your feedback.
July 25, 2024
Does not show up with US IP. Why is that?
Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on [email protected].
March 28, 2024
Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.
Thank you for your review! We'd love to support you with this. I wasn't able to see an existing support ticket with us so if you could reach out to us on [email protected] we'd be happy to take a look at this for you. Have a lovely day!
Jan. 20, 2024
Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back
Hello! Thank you for your review. I can see our support team has been in communication with you as recently as yesterday and will continue to support you until the issue is resolved. Have a lovely day!
Dec. 1, 2023
The app is not working, it worked in the beginning and now it does not anymore.
Hello and thank you for your review. We would love to support you with this and hear more on what problem you are experiencing on [email protected]. Have you for example connected the right MID to the On-Site messaging app? We look forward to hearing from you!
May 1, 2023
This app glitches alot. You have to discconnect and reconnect which is very annoying and now ive had to uninstall and reinstall as its not working anymore to see if the problem is solved.
Our apologies for the current issues with the app. Our developers are working on it, and hope to have it working better soon!
March 1, 2023
I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank
Hi Curvaceous Fashionistas, Our support team will be happy to work with you to get this resolved. If you haven't already done so, please email [email protected] so that we can help you directly.
Aug. 11, 2022
Not very good, low support when needed, annoying code and apps what send you in circles. needs updating or changing often and did not live up to what was expected.. maybe try again if we could get help
Hi Quality home Clothing | Beauty, I'm sorry to hear that you've been having trouble setting up your Klarna On Site Messaging Our Merchant Support team will be reaching out to you to offer further assistance on this
Feb. 5, 2022
Why is Klarna not available for Shopify in the UK? Would this change anytime soon as I would really like to have on my store.
Hi UNDISPUTED SPORTSWEAR, Klarna is still available on Shopify for UK (and all Klarna regions), but there is now an additional step to install the desired private payment method, documented at: https://docs.klarna.com/platform-solutions/shopify/payments/installing-klarna-payments-as-an-alternative-payment-method-on-shopify-hpsdk/#activate-your-klarna-alternative-payment-methods-private-payment-methods
Nov. 20, 2021
I changed my theme and now my placements will not load to my new theme I haven't had any trouble with the app until I changed my theme
Hi ZZ's Dollhouse, There is a config option (within the Settings menu in the app admin) for Ad Positions to be deactivated whenever the theme is switched (to avoid on-site messaging showing up in unexpected locations after a theme change). If that setting and reactivating the Ad Positions doesn't resolve the issue, likely the currently selected CSS element used for the Ad Position doesn't exist on the new theme. You can use the autopicker or drag and drop to update the Ad Position to a new CSS element that exists in the new theme. If you need support, please email [email protected] and we're happy to help get this working again for you.
July 22, 2021
I've been contacting support but no response. The ad position isn't working. This isn't right. What do I do?
Hi Betshias, I'm sorry the app isn't working for your store. I've requested partner access to your store so that I can help.
April 10, 2021
The app works "well" and it looks good on your product page. The only problem is that it is only applicable to 1 product, so it shows the klarna message only on product A. If you add a new product (product B), it shows the klarna message only with product B. Is it possible to set this app for all products?
Hi fredagsmys.se, The app can and should display on-site messaging for any and all in-stock products with a price within your configured Klarna contract price range. The app pulls the product price from the page dynamically; the app code is not specific to individual products. I see on-site messaging on multiple products on your store, but not all product pages. For the pages where it is not working, the KlarnaThemeGlobals app code in your theme.liquid isn't currently able to retrieve the product's price from your theme. Our support team would be happy to help debug this; they are available at [email protected]
Sept. 3, 2020
I really liked this app at first. I had some frustrations with the customization and getting it to show up correctly. When I switched my theme and went to make it active again, it would not work. It took more than a month to get some kind of answer. They basically told me that I needed to go into my theme and code something but no one would walk me through it or do it for me. Since I could not get it to show on my website any longer, I deleted it. Also, if you have an item that costs more than $1000 you cannot use the installment plan...only the financing plan. Wish I knew that going into it.
Easy Out Bed We're very sorry to hear you did not receive necessary and proactive guidance from our side. We'll reach out directly on email to identify how we can better support you. Nicholas @ Klarna
May 31, 2020
I used this app on other websites, won't attach to my own? Can't get past installation, video guide cuts off and I can't make it past screen #2 of installing. Thanks guys... too many bugs...
Hi EverAscendingLight, Sorry to hear that you've had some trouble installing On-Site Messaging on your site. We would love to be able to help with the process, and if you could email [email protected] our Support team will be able to assist you.
Nov. 20, 2019
So far... it's just not working. I've done everything right.. but not seeing anything on the website. I assume people are having issues if they have a custom built websites. However, the stock website on Shopify probably work straight away. I've contacted support and will update this review if I manage to get things up and running. I'll also include tips on how I managed to get it working.
Thank you for your review and we're sorry to hear that the messaging isn't appearing on your website. Our Support team are standing by to help, if you could send an email to [email protected] then they can look into the issue for you.
Nov. 1, 2019
This app does not perform as expected, nor could we get reliable support from them to make it work as promised. For example, support kept saying the app can definitely show only Klarna’s 4 payment option (which is what we wanted), but instead the app keeps cycling through messaging for all of Klarna’s options (such as buy now, pay in 30 days). Support doesn’t seem to understand their own apps. Do they think Shopify is some niche player and it’s not worth opening up their own apps to see how they work (or don’t work)? It’s very peculiar. I was super impressed by Klarna CEO, Sebastian Siemiatkowski, and Klarna’s operations in Europe. However, Klarna US is a different operation. As in, almost completely different. I was surprised. The US operation even has a completely different CEO. One that comes off far worse in interviews than Sebastian, unfortunately. He repeatedly says “yes no” to almost everything asked of him, which is a concerning tic. This may indicate that even doesn’t know how Klarna works yet. He may need to grow into the job, which could take some time. As another review said, we were thought we were approved and promoted Klarna... then we found out their rep didn’t set us up right. We then had to make site modifications that others in the same industry (such as The Fragrance Shop and Perfume Direct) were not required to do, which gave us no examples to follow. The rep made promises of help which she did not deliver. Not only was this a needless and peculiar complication, it is a tangible form of discrimination that puts us in an inferior position. It simply isn’t right. I still have high hopes for Klarna, as their European operation is top notch. However, their US operation and Shopify apps all need to be rethought and redone to raise standards dramatically. They already seem to be “be there” in Europe. They just need to rise to the same level in the North America. - Dan K
After looking into the issue you've reported, we just have a couple of questions to help us better understand the situation. If you open a support case via [email protected], we'd be happy to support you to make sure On-Site Messaging is working as desired. You stated that the messaging is promoting various Klarna Payment options rather than Pay in 4 Installments. This is due to the fact that your online store is configured to offer the full range of Klarna Payment methods, but would you rather it be changed to just Pay in 4 Installments? This is absolutely something we can help with. This would change the app messaging to only reflect this payment method. It is important to bear in mind that there is a minimum amount for OSM to display which is based on your Klarna contract and configuration. We also have a planned update to the app which will include up-sell messaging, so that customers will be greeted with the option to add XX amount to their basket in order to reach the minimum amount for Installment payments. If you could get back to us with the above information, we will get to work! We do appreciate all feedback, and will continue to work on improvements to the On-Site Messaging feature.
July 6, 2019
I was very excited about this app, but it doesn't work. I tried but is not a comfortable app. I believe when the developers update the app I will definitely try again. Shame such a big company but the app is not users friendly. You must do it better.
Hi Just Your Dream London, We are working hard to make this app compatible with as many storefront themes as possible and still offer merchants the ability to choose where the on-site messaging appears on their page. Since each store runs a unique set of code based on the theme and installed apps, the app won't be able to work for every store but it is working well for many. If you would like us to debug your specific store, please email [email protected] and we will request access to your store to review. Another option, instead of using the app, is to add the required JavaScript to your store and directly update your theme to insert your on-site messaging placement as documented at: https://developers.klarna.com/resources/on-site-messaging