ZZ's Dollhouse review for Klarna On‑Site Messaging
Nov. 20, 2021
I changed my theme and now my placements will not load to my new theme I haven't had any trouble with the app until I changed my theme
Hi ZZ's Dollhouse, There is a config option (within the Settings menu in the app admin) for Ad Positions to be deactivated whenever the theme is switched (to avoid on-site messaging showing up in unexpected locations after a theme change). If that setting and reactivating the Ad Positions doesn't resolve the issue, likely the currently selected CSS element used for the Ad Position doesn't exist on the new theme. You can use the autopicker or drag and drop to update the Ad Position to a new CSS element that exists in the new theme. If you need support, please email [email protected] and we're happy to help get this working again for you.