Watches by Andrew review for Klarna On‑Site Messaging
April 19, 2025
I should have taken heed of the other 1-star reviews. I almost never leave reviews, but in this case, I feel I have to - to help others avoid wasting time and energy. Despite spending over 4 months actively trying to integrate Klarna with my Shopify store - including countless emails, troubleshooting steps, and back-and-forth with support - the experience was one of the most frustrating and unproductive I’ve encountered. Despite countless emails, screenshots, and explanations, the app never functioned properly - and support continuously offered surface-level responses without resolving the issue. The app lacks clarity, error messaging is non-existent, and the support process is incredibly inefficient. I’ve removed Klarna from my store and will moving to another provider. I strongly recommend others avoid this app unless you’re prepared to spend months troubleshooting with little to no progress.
Hello, we regret this was the experience you had with our app, as well as our Merchant Support team. We are currently working hard to address experiences like yours with app improvements, and better support routines. We've tracked down your support case, and we will be following up with you there if you would like to discuss your experience further.
