Bykie review for Klarna On‑Site Messaging
Aug. 31, 2019
It's very frustrating when developers assume everyone is a tech genius and think we don't need the help. So I was Pleasantly surprised to see Klarna support taking action when I got myself in a major muddle. It wasn't long before they had this Impressive application running smoothly. Much appreciated and delighted to be able to offer these easy pay plans to my customers. Thank you Klarna
Hi Bykie, We do want to support you to get the app working for your store! Our apologies for the delay. Regarding the broken images for on-site messaging, please check if you are selecting one of the "Product Detail - Price Detail" placements in the "Select Placement" dropdown within the app. Those are the dynamic placements intended for product and cart pages. Other placements (e.g. LearnMore) are static content, and thus a better fit for Home pages. You can view all of the available placements in the Klarna Merchant Portal (under "On-Site Messaging" -> "Placements"). Regarding getting placements to display, please verify the Ad Positions are active in the app and then make sure the position on the page is appropriate to attach a CSS element that doesn't give an error. I've requested partial access to your store to help make sure you can find a good position. Also, to fix the broken image on the Klarna Payments page that is after the Shopify checkout, please upload your logo in the Klarna Merchant Portal (under the Branding section). (That image is not configured via this app, as this app only applies to the Klarna on-site messaging. )
