KNO Post Purchase Surveys for Shopify

KNO Post Purchase Surveys

Unlock customer insights to improve retention and drive growth

Rating

4.8

feedback

87

Reviews

chart

#139

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    2%
  • Less than a month
    20%
  • Less than a year
    59%
  • More than a year
    16%

Reviews Summary

The reviews for the KnoCommerce Shopify App are overwhelmingly positive, highlighting the ease of use, valuable customer insights, and exceptional customer support provided by the team, particularly mentioning Sid, Louise, Landon, and other team members. Users appreciate the quick setup process, the ability to gather actionable insights directly from customers, and the effectiveness of post-purchase surveys in understanding customer behavior and improving marketing strategies. The app is praised for its user-friendliness, customization options, and seamless integration with Shopify. However, there are a few negative reviews mentioning issues with features not working as expected and delays in customer support responses.

Highlights

Ease of use and quick setup process
Valuable customer insights and actionable data
Exceptional customer support
User-friendliness and customization options
Issues with features and delays in customer support responses

Rating Breakdown

  • 5
    97% (84 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (3 ratings)

Reviews with Text

  • 99% (86)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 23, 2026

Works great!

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 14, 2026

Sid is a absolute legend. I was i bit confused installing the app and Sid offered to book a quick call and gave me tons of value. 10/10 would recommend!

Store

isella

Using app

About 22 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 18, 2025

so far so good, we are gaining some good insight into our customers from our surveys.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 11, 2025

Easy tool to set up (love that!) and great support!

Using app

1 day

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

Sid was super helpful and fast! He made the updates right away and everything looks perfect!

Using app

10 months

Total reviews

6

Average rating

5.0

All reviews

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