KNO Post Purchase Surveys
Unlock customer insights to improve retention and drive growth
Rating
4.6
feedback
79
chart
#100
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
1%
-
Less than a month
18%
-
Less than a year
65%
-
More than a year
13%
Reviews Summary
The reviews for the KnoCommerce Shopify app are overwhelmingly positive, with users praising its ease of use, effectiveness in gathering customer insights, and excellent customer support. Users appreciate the app's ability to provide valuable data on customer behavior, attribution, and post-purchase surveys. The team behind KnoCommerce is highlighted for their responsiveness, proactive support, and seamless onboarding process. Customers also mention the app's affordability and the impact it has had on their marketing decisions and overall customer experience. However, there are a few mentions of limitations in reporting and data exports that could be improved.
Highlights
Review RSS Feed
All reviews
July 17, 2025
keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.
Hey there! Apologies, we had a bug yesterday that caused this annoyance. It's fully resolved, but I'm very sorry. :( In terms of response time, our team is based in the Americas so looks like that timezone difference got us. Emailing you to get you into Slack!
July 1, 2025
June 2, 2025
Your application seems very functional, but I can't publish it as it is because I can't translate the questions into French. Is there a solution?
March 5, 2025
With Kno we're able to *easily* gather actionable insights directly from our customers; solving pain points, enriching their data, and understanding attribution. I Kno these guys will continue to innovate for brands seeking to hear directly from their best critics & fans! The team are incredibly supportive and we're grateful for this partnership :)
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