KNO Post Purchase Surveys

The reviews are overwhelmingly positive. Users consistently praise the app for being easy to install, intuitive to use, and effective at collecting post-purchase survey data and other zero-party insights. Many merchants say it helps them better understand customer acquisition, attribution, marketing performance, segmentation, and product or creative decisions. The support team is a major highlight throughout the reviews, with repeated mentions of fast, friendly, proactive, and hands-on help, especially from specific team members who assist with onboarding, setup, integrations, and troubleshooting. Negative feedback is limited but important. A small number of reviewers mention technical or account issues, such as being logged out unexpectedly and slow support response times for urgent problems. One reviewer also felt the pricing and feature gating were misleading, saying a basic use case required a much more expensive plan than expected. Overall, the app is seen as highly valuable, but a few users want better reliability, clearer pricing, and improved reporting/export capabilities.