KNO Post Purchase Surveys
Unlock customer insights to improve retention and drive growth
Rating
4.9
feedback
112
chart
#116
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
18%
-
Less than a year
51%
-
More than a year
24%
Reviews Summary
The reviews for the KNO Shopify App are overwhelmingly positive, with users praising the ease of use, valuable insights gained, and excellent customer support. Many users highlighted the effectiveness of the post-purchase surveys in understanding customer behavior, improving marketing strategies, and making data-driven decisions. The app is commended for its user-friendly interface, quick setup process, and seamless integration with Shopify. Customers also appreciate the proactive and responsive support provided by the KNO team, mentioning specific team members who went above and beyond to assist them. However, there were a few negative comments regarding issues with paid features not working as expected and delays in customer support responses.
Highlights
Review RSS Feed
All reviews
May 21, 2026
Easy to install and use! KnoCommerce staff is always helpful and replies immediately.
May 21, 2026
For our small brand, we knew that word of mouth was our strongest conversion channel but actually seeing the data from KnoCommerce has been really insightful. We weren't sure if customers would actually fill out post-purchase surveys and we've been shocked by the participation and feedback we've gotten on our website. Highly recommend.
May 20, 2026
Great app! We do a few post purchase surveys and pull very valuable actionable data from them. Definitely recommend.
May 19, 2026
Sid from customer support is awesome and really helped us trouble shoot through some issues we were facing. Happy to be working with them daily. Give it a try!
May 12, 2026
It’s been one week since we signed up with KnoCommerce for our post-purchase survey, and although it’s still early, we’ve had a great experience so far, especially with onboarding thanks to Sid. He walked me through setting up the post-purchase survey, connecting everything to Klaviyo, and shared additional helpful tips along the way. I’m also planning to meet with him for another session to set up a product recommendation quiz. Excited to see the results from both the survey and the quiz!
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