KNO Post Purchase Surveys

Utilizing a post-purchase survey is an essential component of our analytics toolkit. Knocommerce has proven to be the most user-friendly and effortless platform to integrate. Their customer support is exceptionally responsive and helpful. I can't endorse Knocommerce strongly enough. Pro Tip: Don't miss out on their newsletter—it's packed with invaluable insights.

KNO isn't just a shopify app I like using ... it's a non-negotiable to have on our store. This is especially the case for us because we have a long consideration window, so while the lot MTA click data we get from our attribution tool is helpful, it's not the end-all story to inform our first touch channel efficiency. KNO has helped us understand our media mix, consideration lag, who people are buying for, and much much more. And I still feel like i've only tapped into 15% of what this tool is capable of. And on top of that, their customer success team is incredible. They don't only help you use the tool to implement ideas we bring to them, but they also bring strategic ideas to us. Overall, great tech and great support. I HIGHLY recommend KNO!

The Knocommerce tool and team are amazing. We're able to grab valuable insights in a dynamic way. My favorite part is how customizable it is with the way that it integrates with Shopify and pulls in customer data - we've been using it for post-purchase and for surveying our customers. It even allows you to give dynamic coupon codes seamlessly!

i've been in ecomm for a while (scaling brands from $5m to $300m) and just got introduced to kno. it's hands down the easiest to use survey tool i've experienced, with seamless placement post purchase in shopify, a great standalone experience for any survey you'd want to conduct, allows you to direct customer to review products, effortlessly sends attributes back to klaviyo to automate followups. you have no excuse to not get feedback from your customers when tools like this are out there.

An excellent product with even more excellent service. I enjoy working with the Kno commerce team every day. The information their surveys enable drive so much of our marketing and knowledge.

The best app out there for post purchase surveys, top tier customer support and features. A huge help for attribution and tracking where our customers come from.

Excellent app. Does everything I need and doesn't charge the moon for it. Clean layout. Very well made and very easy to use. Great stuff

We are a small e-commerce business and have been using just one form on the thank you page (free version for now) and it's been great. Integration was straightforward and it's working effectively as expected and all for free, in the future, if we need more forms, we will opt for the premium version. Thanks, developer, good work!

A vital app for any bootstrapped or data-driven company. Installed this app before we launched our site so that we could gain 1st party data and insights from our first purchase. One of the best we've made to date. Knowing the discovery channels, how long they knew about our brand before purchasing, and why they nearly didn't buy has helped us make better planning, financial, and marketing decisions. Customer support has been outstanding, and built in automation has saved us hours of time. One example would be: Having a few customers using "other" and typing in Reddit as the discovered channel in our survey. We added Reddit as its own checkbox and all of our previous survey data automatically updated to reflect Reddit as the selection, no longer "other".

No brainer for any ecom store! Also love Steve and the team + the fact you can run surveys and attribute the responses to individual customers in Klaviyo. Powerful tool!

The best post-purchase survey app on Shopify! The customer team is very helpful and it is very complete.

Quick and seamless to install, amazing customer service, and valuable insights immediately. Highly recommend.

I love this platform. It's great for collecting first party data and seeing how that changes over time or by channel. The support is some of the best I've experienced as well.

Kno has been a game changer for me even as a small business with not a lot of orders... (YET!) ... here's why: It's helped me as a bootstrapped brand owner better understand where my customers are coming from, why they like my product, and what almost prevented them from buying so that I can continue to scale my business efficiently and offer a wonderful customer experience. Being solo with a full-time job, automation is what allows me to move my business forward, and with integrations into Klaviyo I am able to trigger flows based on responses and the ability to drive action at the end of my survey is huge. Whether it's to get more social followers, brand ambassadors, word-of-mouth referrals, or UGC (via Bounty)... KNO has made it incredibly easy to stay lean and efficient with my brand and ad spend with all of the insights and capabilities.

Kno is great — helps to answer some of your tougher questions as you scale. Reliable team & support. Definitely recommend :)

I always guessed at my customers profiles by forming opinions based on emails from them. I didn't think a post purchase survey would work. Kno has shocked me with how many respondents answered our questions, and some of those answers were truly eye opening! Im loving Kno!

Works well and provides information where customers come from - about 50% of our customers take the survey.

We were using another post purchase survey tool for the past year and a half and I can honestly say that not switching to Kno 18 months ago has been one of my biggest mistakes that I’ve made. With Kno, there is just so much more data and insights that I have access to and can take action on. It has helped unmuddy attribution which has been especially valuable since iOS 14. We’ve also learned about who our customer is buying for, which has helped us craft our marketing creative and copy to different cohorts of people. This is one of the best value apps that I’ve ever used on Shopify.

KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we've gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!

Very helpful in helping us understand where our are customers are coming from--would highly recommend for attribution