Kustomer
AI-Powered Support: Seamless Integration & Insights
Rating
5.0
feedback
24
chart
#2,193
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
4%
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Less than a year
62%
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More than a year
33%
Reviews Summary
Kustomer is highly praised by ecommerce merchants for its seamless integration with Shopify, allowing them to view order history, customer details, and interactions all in one place without switching tabs. Users appreciate the platform's intuitiveness, speed, and customization options, which have helped them resolve issues more efficiently and provide personalized support. The app's flexibility, constant updates, strong tech support, and features like filters, automation, and chatbot integration have been highlighted as major benefits. Additionally, merchants value the unified view of customer interactions, streamlined processes, and lower handle times achieved through Kustomer. However, some users mentioned the need for eng resources for implementation and expressed interest in future integrations like an integrated phone feature.
Highlights
Review RSS Feed
All reviews
July 10, 2025
Kustomer has been a game-changer for our customer support team. The seamless integration with Shopify means we can view order history, customer details, and interactions all in one place—without switching tabs. It’s intuitive, fast, and has helped us resolve issues more efficiently. Our team loves how customizable the platform is, and our customers are noticing the difference in response time and personalization. Highly recommend for any Shopify-based business looking to level up their support experience!
July 10, 2025
We've been using Kustomer for years, and it's very easy to connect all our data and provide it to our agents on one screen. That's incredibly simple, the way our agents can handle cases and customer behavior/information.
July 10, 2025
We have abandoned another very popular CSR system in Kustomer's favour, which was a great decision. This app is flexible, tech support is always here for you, and new features are added constantly. Starting with filters and automation and ending with a smart chatbot (integrated into Shopify in the blink of an eye), we enjoy working with it. Strongly recommend for all Shopify sellers. You should try, and you will never want anything else.
July 10, 2025
I've used many of the leading helpdesks and, for me and my team, Kustomer takes the cake. Kustomer's workflow engine, pre-built integrations, custom integration capabilities, and the ability to customize almost any single aspect in the platform are what stands out for us. We also love the unified view of the customer's interactions with our brand and the strong Shopify connection. We've been able to streamline and automate many processes, resulting in lower handle times, resolution times, and response times. We also love how willing the Kustomer team is to work with us if something isn't quite going how we expect. Overall, our partnership with Kustomer has been positive and we look forward to continuing to use the platform.
July 10, 2025
The Shopify/Kustomer integration has been awesome for our support team. The order/user info comes through to the timeline seamlessly, making the conversation more efficient and more personalized. Recommend this integration!
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