Kustomer
Kustomer: AI CRM for Enhanced Ecommerce Support
Rating
5.0
feedback
13
chart
#2,662
Reviews Over Time
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Time spent using app
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Less than an hour
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Less than a month
8%
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Less than a year
92%
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Reviews Summary
The reviews for the Kustomer + Shopify integration app are overwhelmingly positive. Users appreciate the seamless integration that allows them to view customer communication and Shopify order information in one place, leading to more personalized customer experiences. The app's flexibility, customizable environment, AI features, and continuous product improvements have been highlighted as major strengths. Users also praise the platform for being customer-focused, offering in-depth reporting, easy access to order history, and efficient customer service processes. The integrated Knowledge Base and chatbots have been particularly helpful according to the reviews.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 21, 2021
We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.
June 25, 2021
We chose Kustomer because it allowed us to centralize our team within a customizable environment. With their AI features, continuous product improvements and the team that is like family, Kustomer has checked every box.
June 23, 2021
Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!
June 23, 2021
After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!
June 18, 2021
We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!
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