Kustomer

July 10, 2025

Kustomer has been a game-changer for our customer support team. The seamless integration with Shopify means we can view order history, customer details, and interactions all in one place—without switching tabs. It’s intuitive, fast, and has helped us resolve issues more efficiently. Our team loves how customizable the platform is, and our customers are noticing the difference in response time and personalization. Highly recommend for any Shopify-based business looking to level up their support experience!

July 10, 2025

We've been using Kustomer for years, and it's very easy to connect all our data and provide it to our agents on one screen. That's incredibly simple, the way our agents can handle cases and customer behavior/information.

July 10, 2025

We have abandoned another very popular CSR system in Kustomer's favour, which was a great decision. This app is flexible, tech support is always here for you, and new features are added constantly. Starting with filters and automation and ending with a smart chatbot (integrated into Shopify in the blink of an eye), we enjoy working with it. Strongly recommend for all Shopify sellers. You should try, and you will never want anything else.

July 10, 2025

I've used many of the leading helpdesks and, for me and my team, Kustomer takes the cake. Kustomer's workflow engine, pre-built integrations, custom integration capabilities, and the ability to customize almost any single aspect in the platform are what stands out for us. We also love the unified view of the customer's interactions with our brand and the strong Shopify connection. We've been able to streamline and automate many processes, resulting in lower handle times, resolution times, and response times. We also love how willing the Kustomer team is to work with us if something isn't quite going how we expect. Overall, our partnership with Kustomer has been positive and we look forward to continuing to use the platform.

July 10, 2025

The Shopify/Kustomer integration has been awesome for our support team. The order/user info comes through to the timeline seamlessly, making the conversation more efficient and more personalized. Recommend this integration!

July 3, 2025

Kustomer keeps things running smoothly. I can see all the Shopify order info, process refunds, check past conversations, and keep everything organized. No more jumping between a bunch of tabs. It also pulls in emails, chats, and social messages, which is super helpful. It’s easy to customize and their support team has been great. If you’re running support for a busy store, this is definitely worth it.

July 1, 2025

We've been using Kustomer for a few years now after switching from another CRM, and it’s been a game-changer for our support team. The seamless Shopify integration lets agents view and manage orders directly within conversations, cutting down on time and clicks. The unified timeline, automation tools, and custom workflows have helped us streamline support across email, chat, and social channels. The UI is clean, the reporting is robust, and their support team is consistently helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient CX solution.

June 24, 2025

We've been using Kustomer for a few years now, switching from Zendesk, and are very happy with its features and pricing.

June 24, 2025

We've been using Kustomer for several months now, and it has completely transformed the way we handle customer support. The integration with Shopify is seamless—agents can view and manage order information right alongside conversations, which saves time and reduces back-and-forth. The platform's unified timeline and automation tools have helped us streamline support across channels like email, chat, and social media. We've also been impressed with the custom workflows and reporting capabilities, which allow us to tailor the system to fit our team's needs. Kustomer's UI is clean and intuitive, and their support team is responsive and helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient customer service solution.

June 24, 2025

Kustomer integrates well with Shopify. All order info comes through to the customer's timeline and allows us to easily see order history. We have had kustomer integrated with Shopify for a few years and have never had any data syncing issues. We also are able to funnel specific orders from Shopify to specific fulfillment channels within our organization, giving our customers a better experience.

June 24, 2025

We recently made the switch from Gorgias to Kustomer—and we’re thrilled with the results. So far, it’s given us more flexibility, a smoother experience for our team, and a much better price point. Definitely the right move for us.

July 21, 2021

We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.

June 25, 2021

We chose Kustomer because it allowed us to centralize our team within a customizable environment. With their AI features, continuous product improvements and the team that is like family, Kustomer has checked every box.

June 23, 2021

Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!

June 23, 2021

After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!

June 18, 2021

We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!

June 11, 2021

I've been using Kustomer for over 2 years, and I can definitely say that no other HelpDesk measures up to its reporting system. It has such in-depth reporting, and I love how many different metrics I can track. I love the contact category settings, and how precise you have to be to close a ticket, escalate or report. I'd love to see an integrated phone in the future!

June 10, 2021

Kustomer has been a great solution for our team. With its integration with Shopify, we can easily see customer's order history and it allows us to provide more personalized service. It also allows for our agents to save time by not having to shuffling through tabs to pull up order history.

June 10, 2021

Kustomer makes it super easy to see orders from someone who emails or calls us, and even edit/refund/change the orders within the interface so we don't need interrupt our workflow and leave the tool to accomplish something. They're consistently improving it as well.

June 10, 2021

The Shopify Kustomer app is really great. It's lets us see a fuller view of client activity within Kustomer, and lets employees who don't have full Shopify access see that order information and process returns as needed.