Viki Jewels review for GoKwik Cart Drawer & Upsell

The app itself offers some great features, but unfortunately, my experience with GoKwik support has not been very positive. \n I initially raised a ticket to enable GoKwik Checkout. Ideally, this should be available as a simple toggle within the app settings. After the feature was enabled, however, the checkout stopped working altogether—neither GoKwik Checkout nor Shopify’s native checkout was functioning. I reported this on the same ticket, but even after 7 hours, the issue remained unresolved. \n I repeatedly requested a phone call or screen-sharing session to help explain and troubleshoot the issue, but these requests were not addressed. If such support is not available, it would be helpful to simply communicate that clearly to the merchant. Unfortunately, the issue itself also seemed to be misunderstood, resulting in significant downtime. \n During this period, our Meta Ads were running while customers had no way to complete purchases, so I had to pause the campaigns. I then raised a second ticket, which was fortunately assigned to another agent who resolved the issue within 10 minutes. However, the resolution involved disabling GoKwik Checkout. Although I had wanted to test the checkout feature, I have kept it disabled since then and am currently using only the GoKwik Cart. \n I am still in the free-trial period, but it does make me question how merchants can be expected to pay $20–$100 per month when support cannot communicate directly with them when critical issues arise. The ticketing system itself is fine, but the lack of phone or screen-sharing support can make troubleshooting unnecessarily difficult and frustrating. \n I plan to complete the free trial and, provided I don't encounter further issues, I would be happy to continue using the app. /n **Update** I got a call from someone in their customer service today. He clarified that the checkout issue is because of another related GoKwik checkout app that should be integrated for the 'checkout' config in the GoKwik cart app to work. /n I requested that there should be an information message on this app with a link or name of the other app so merchants trying out for the first time would know the dependency. Additionally, I suggested if the toggle to enable/disable checkout dependency was given in this app, rather than having to create a ticket for the support team to do it in the background, it would be more helpful. Also he confirmed that this app does not have the phone support but their Checkout app does.