HighlyHome review for LAI Product Reviews App
Dec. 6, 2025
I have had a horrible experience with this pp, the customer support is pretty bad, I have been trying to get something done but I have been ignored and nothing gets done, quite disappointed with the way the customer team is functioning!
Hi, this is Emily from LAI support team. We’re very sorry for the experience you had and we understand how upsetting it is to feel ignored. Your request was sent over the weekend, and our tech team, unfortunately, has slower response times during that period. Even so, we should have communicated more clearly, and we’re sorry that it caused you frustration. Once we saw your follow-up, we made sure your ticket was prioritized and completed within our usual 1–2 day timeframe. We’ve also sent you an email with a clearer explanation so you have full visibility into what happened. Thank you for sharing your feedback. If there’s anything else we can help with, we’re here for you.
