Shakti Mat Europe review for langify ‑ translate your store

Aug. 17, 2022

The customer service is quick, but very brief. They won't go into much detail in their responses often referring to their pre-written help resources which are basic. The customer service team refuse to take video meetings or do product walk-throughs, unfortunately. I think this would be a big plus as a customer, and I recommend they implement this. We use Shogun on our stores and Langify's tool is proving to be incompatible with Shogun pages. Their developer team has escalated the issue and is hoping to get it de-bugged, but they rely on another app in order to do so. It is a bit of a worm-hole and sounds like we won't have it fixed for quite a while rendering the app useless for now. Overall, been pretty disappointed with Langify. It's not intuitive, and if you are not a coder / developer, you might find it hard to pick up. I've had to spend a lot more time than expected just to learn the basic functions. Importing translations from Weglot also doesn't seem to work, so be weary if you're making the switch. The support team has suggested I import directly into Shopify (again, making the solutions they advertise useless).